Server arrived physically damaged

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After the server being shipped to the wrong address twice, it arrived physically damaged. We have waited about 2 weeks for a return shipping label so we can get a server without physical damage.

What is the hold up?

On Thu, Jun 26, 2025 at 9:44 AM S, Ronald wrote:

Hi Jayesha,

We have now raised a carrier's escalation with our logistics department.  As soon as I receive an update from Logistics, I will get back to you and I request you to allow me 72 hours.

Ronald S
Senior Analyst, Customer Care
Dell Technologies | ISG Services & Engineering, Global Customer Care
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