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28173
May 22nd, 2012 17:00
RSA Client Failed - Error loading desktop client?
To all tech experts,
I am trying the RSA Desktop Application with Software Token, so I download it from the link: http://www.rsa.com/node.aspx?id=2525. The installation went successfully. However, when I launch the application, error message popup saying "Error loading desktop client". My desktop support has troubleshooted for several hours and without any resolution, and they suggest I need to reimage my machine. Before I make a final decision, just want to check with all the experts here.
I am using Windows XP 32-bit, nothing fancy.
Thank you so much in advance!
Marcelo
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LearnAboutRSA
2 Posts
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May 24th, 2012 03:00
Hello all,
Is this the right forum to post this question? If not, do you know where I can get the support from as I don't have any relationship with RSA.
Thank you again.
Marcelo
steve_mick_hick
1 Message
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June 12th, 2012 00:00
Today I've had several successful installs on win7/32 but on my 64bit laptop several install attempts still generate this error "Error loading desktop client" Any suggestions? Thanks in anticip... Steve
Monkeyphat1
1 Message
0
June 28th, 2012 06:00
If anyone finds a solution, please post it here. I have Windows 7 64-bit and I am getting the same error message "Error loading desktop client". I have tried uninstalling/reinstalling many times as has my IT department. At this point they are recommending I reimage, which I don't want to do as the current install is only 2 months old and I am having NO other problems.
Tokenizer
1 Message
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December 13th, 2012 22:00
SecurID.exe is trying to load desktopclient.dll, which is depending upon QtGui4.dll, which by itself is depending upon QtCore4.dll, both usually installed in C:\Program Files (x86)\RSA SecurID Token Common (on a 64-bit Windows). Under certain circumstances (don't know exactly when and why) another copy of QtCore4.dll might get installed in C:\Windows\SysWOW64, which is missing one entry point (in my case there was a version 4.8, copyright by Nokia, but SecurID.exe build 4.1.1.836 is using version 4.4 of this library). Obviously there is a bug in desktopclient.dll causing the attempt to load the version in SysWOW64 instead the one in its own Common directory, which causes the client to fail...
But the good news, I found a work around:
Copy QtCore4.dll from C:\Program Files (x86)\RSA SecurID Token Common into C:\Program Files (x86)\RSA SecurID Software Token and voila, SecurID.exe runs perfectly fine.
Please RSA/EMC dev guys, fix this issue. Actually, there is a flag in LoadLibraryEx called LOAD_WITH_ALTERED_SEARCH_PATH… You might want to read this article, too: http://msdn.microsoft.com/en-us/library/windows/desktop/ms682586(v=vs.85).aspx ;-)