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May 16th, 2012 01:00

RSA AM 7.1 crashes and memory usage

Hello,

My apologies if this is posted in the wrong forum but after spending 15 minutes browsing around, confused about how this forum works and unable to find any RSA related "space" apart from labs, I am posting here.

We are running the following configuration. 2 virtual servers with Windows 2008 R2 with RSA AM 7.1 SP4 with replication between a primary and secundary. Database is stored locally.

I've been seeing crashes on RSA Authentication Manager service on the secundary server. I see no other messages, except that it terminates unexpectedly with Event ID 7034. A few seconds later it starts but not always. The time at which this happens seems random and not related to backups.

Yesterday however the service crashed again but a few seconds later I got a warning from TCPIP, event ID 4227:

TCP/IP failed to establish an outgoing connection because the selected local endpoint was recently used to connect to the same remote endpoint. This error typically occurs when outgoing connections are opened and closed at a high rate, causing all available local ports to be used and forcing TCP/IP to reuse a local port for an outgoing connection. To minimize the risk of data corruption, the TCP/IP standard requires a minimum time period to elapse between successive connections from a given local endpoint to a given remote endpoint.

This makes me wonder if the AM crashes have something to do with this.

On another note I am seeing a physical memory usage of 92%, all by Oracle, java and beasvc. This doesn't necessarily indicate an issue but I thought I'd mention it nonetheless. I am not getting any errors/warning about low memory or excessive paging or pagefile usage. The servers have 4GB or RAM and follows the recommended specs for RSA AM 7.1. Servers are typically very slow and sluggish even though I see no real CPU usage. When RSA is stopped the server is fast and disks are fast too.

The system load is low. It only sees a handful of authentications during the day so its typically just idle. For the past week I've had 209 authentications.

The slowness doesn't seem to affect authentications or reports, so thats not my main concern. The crashes are important and my main concern.

Thanks for any help you can provide.

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