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9 Legend
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20.4K Posts
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956
October 16th, 2012 20:00
PowerLink - My Support not working
After PowerLink was down over the weekend i can no longer view my tickets when i login to PowerLink and go to My Support. All i see is blank pages, tried 3 different computers, two different browsers. Is anybody else seeing this ?
Thanks
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umichklewis
3 Apprentice
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1.2K Posts
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October 18th, 2012 10:00
Yes - I think the "old" Powerlink interface is finally busted. I had to login to support1, but I can view very old tickets and open new ones. Maybe they forgot to tell us the old Powerlink is going away?
umichklewis
3 Apprentice
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1.2K Posts
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October 18th, 2012 11:00
Gotcha - I normally click on the green button "Show my SRs", then click on the SR number for the request. There's a paperclip icon showing the number of attachements. Funny - which I click on it to add an attachment, Flashblock on Mozilla normally blocks the next action!
dynamox
9 Legend
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20.4K Posts
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October 18th, 2012 11:00
i tried to use support.emc.com but could not figure out how to bring up SR properties so i could attach a spcollect file. Had to click on the SR number itself ..clicking in the green area would not bring up SR details. Usability issue
Rajneeshkv
127 Posts
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October 22nd, 2012 03:00
Moved the topic to support - general topics for better visibility.
Raj