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1266

November 20th, 2009 03:00

points got less after migration

Hi All,

My points got reduced from 700 something to 400 something after migration to  https://community.emc.com from powerlink..Is there any reason.Will I ever get it back

Best regards

Aswathy

447 Posts

November 20th, 2009 11:00

Hi,

many users lost points that had been accrued during 2006-2007 - we have been plnning a fix, but did not have it in time for the migration.  It should be rolled out in the next few weeks.

/;

We apologize for the concern this may have caused.

THanks,
Erich

447 Posts

December 12th, 2009 14:00

We/; for most users, and our records indicated that we updated you with an additional 260 points.  Your profile, however, is not reflecting this, so I'm having the team look into it.

447 Posts

December 18th, 2009 15:00

So we dug in and many users, almost 1000, did not get their points updated.  Among these, three need over 100 points returend, and ~70 need over 100 points returned.

The good news is that we know who you are and how much you need back.  Unfortunately, this next round also requires an ECN downtime, and we don't have one scheduled till the middle of January.

Still, most of our users got their points back, so it was a worthwhile effort.  I'm sorry the rest of you will need to wait a while longer.

Thanks,

Erich

447 Posts

January 29th, 2010 20:00

We've updated the missing points for our remaining users, and your points look like they are back to normal.

Let me know if you find any issues with your points.

Thanks for your patience with this,

Erich

1 Rookie

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82 Posts

February 3rd, 2010 10:00

I think mine are still off

447 Posts

February 4th, 2010 11:00

Hi Erin - I think your points are okay now.  Before we moved, our records show you were at 1733, but after we moved you went down to 1379.  You are now (as of this writing) up to 1849, so I think we've filled in the gap.  What do you think?

eriley.png

1 Rookie

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82 Posts

February 8th, 2010 08:00

Ah, just the status level then.   Changing up the brackets!

2 Intern

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428 Posts

February 18th, 2010 06:00

Hi,

haven't checked my points, but I guess they are all there, and having fun

One interesting thing I just noticed is that the ranking seems to be wrong?!

Johnny has ~29,000, I'm having ~26,000, but Fabian on third seems to have ~31,000.

That is strange, isn't it?

Jørg

3.4K Posts

February 19th, 2010 07:00

Hi Jørg,


The rankings are forum specific.  The points are the total points for the user across ALL forums.  This means Fabian has received more points from other forums, but hasnt accumulated enough in the Documentum forum to move ahead of you or myself.

-Johnny

2 Intern

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428 Posts

February 20th, 2010 02:00

Makes sense

Thank you

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