No Chat support for CX4 ?

Question

I tried to use the chat feature to request support on CX4-120. When i joined the Clariion chat the guy told me they don't provide chat support on CX4 series. Really ?

leclej1 · Accepted Answer

Dynamox,I have confirmed that you should have received support for CX4 products on Chat. This has been brought back to the CLARiiON support team for resolution. I apologize for the inconvenience and experience you had.RegardsJay C. Leclerc

leclej1 · Answer

I will be taking this issue back to the Chat program office as well as the CLARiiON support team. RegardsJay C. Leclerc

dynamox · Answer

thank you Jay

dynamox · Answer

btw ..session id for that incident was 19109. I still have EMC Chat Transcript if you need it.

Enterprise Support

No Chat support for CX4 ?

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