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January 20th, 2012 12:00
New 2TB Disks showing Faulted in AX4-5 DAE
We added a new expansion disk array enclosure to our AX4-5 storage system , but we have difficulty to add new 2TB Seagate SATA ll disks extension disks to the DAE .
We already installed latest version of Flare OE : 02.23.050.5.710
also , we tried to install Expansion Tier Enabler from CD shipped with the DAE enclosure but the installation process stops at 66 % saying : The specified software package is already installed.. (File name : ExpansionTier_Enabler-01.01.5.001.ena )
the new HDD are showing Faulted in Navisphere express and an orange blinking arrow in DAE front.
Please advise
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Vipin VK
2 Intern
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812 Posts
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January 24th, 2012 00:00
Hi,
Please register an SR and take assistance from local team in getting this done.
Vipin V.K
dynamox
9 Legend
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20.4K Posts
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April 20th, 2012 06:00
where did you buy the new drives from ?
jmaguileramontero
2 Intern
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156 Posts
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April 20th, 2012 06:00
Hi dynamox,I bought these disk from EMC. The disks are 2TB SATA P/N:5049059.Thanks.
jmaguileramontero
2 Intern
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156 Posts
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April 20th, 2012 06:00
christopher_ime
4 Operator
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2K Posts
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April 20th, 2012 20:00
For questions regarding disk (and DAE support), please refer to the "Disk and FLARE OE Matrix" document for your model. As an owner of an AX4-5i, the paper you would be interesteed in is: "AX4-5 Series Storage Systems Disk and FLARE OE Matrix". This is available from Powerlink via the following breadcrumb trail:
Home > Support > Technical Documentation and Advisories > Hardware/Platforms Documentation > CLARiiON AX Series Systems > CLARiiON AX4 > General Reference
Search for the drive part number, and you will see a footnote that this requires a minimum of FLARE: 02.23.050.5.707. This will explain why the disks are not being recognized properly.