How to know there is new/changed content ?

Question

I am having hard time figuring out how to know if there is new/changed content in a specific category. Let's take Clariion for example. I login to Support Forums and all i see on the left is all the different forums, how do i know which ones have new threads, changed threads ? Do i have to click on every single category i am interested in (Clariion , Celerra ..etc) to find out if there is something new ? Assuming i don't have email notification how do i do that ? In the old forum you could clearly see the red "ball" which indicated there was something new, what about now ?

Thanks

JKRNO · Answer

Hi,as far as I can see, that's the only way to figure out if there is something new In addition, you'll have to switch to discussion view, and have a close look on bold/unbold entries.Not very much fun any longer, to be honest RegardsJørg

dynamox · Answer

yeah, so can somebody enlighten me what we gained with migration ? rich html, pictures  ? Core functionality of what forums is all about is awful now. I am wasting more time looking at different categories trying to see if there is anything new than actually helping forum members.

ezirnhel · Answer

dynamox - does the new default view in this forum help at all?

As for what we've gained, beyond the ones you listed, are:

a platform that will be supported by the vendor (we had reached the end of service life on the old one)
a platform that doesn't need to be bounced every week to make the Notifications work again
a platform that is flexible enough to accommodate feature enhancements (as you pointed out, many of the ones we recorded in the Support Forums were never addressed)
a foundation for many of the changes we plan to make across the entire EMC support experience
a shared platform across EMC communities
reply-by-email (which is working now)

Many of the things we've "lost" are really here in a new way (like read/unread, the answered icon) but we can, and plan to, improve on them.

Other things that have changed, like how the forums were consolidated, can be managed and re-engineered, but we need consensus.

What else have we lost? I'm sure I missed something.

JKRNO · Answer

Hi,I wish I could, but I can't do anything else than agreeing with you I definitely share your experience of wasting time, and I'm considering to end my career as a contributor.So far, I've replied to one question, and it took me several minutes to actual find that thread the next day.Would be interesting to see what other top contributors think?I believe that Neeraj has been expressing something of this somewhere elseLet's hope that tthere will be some major improvements, quickly.RegardsJørg

ezirnhel · Answer

Here's some lost functionality I neglected to list (from dynamox): that there's no way to see at the upper levels that there's unread content within a forum. In the old forums, this was indicated with the same colored dot that indicated a specific thread was unread.

UPDATE: added this detail to our /;

Enterprise Support

How to know there is new/changed content ?

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