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2 Intern
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222 Posts
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1856
July 21st, 2015 08:00
How to access Primus or Knowledgebase?
Ive been pointed to articles in Primus or Knowledgebase, but I don't know where to locate these resources.
Can anyone point me to where these are?
Thanks
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_ree
43 Posts
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July 21st, 2015 23:00
Hi Usao,
If you have a valid partner access to support.emc site, you can search the KB article number in the search EMC support tab itself. It will lead to the original primus article.
usao
2 Intern
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222 Posts
0
July 22nd, 2015 03:00
Ok, we are a customer but not a partner.
So, basically when people are telling me to go to knowledgebase or primus I have to tell them that I cannot and they need to tell me the details off the solution rather than point me to a document?
_ree
43 Posts
0
July 22nd, 2015 04:00
Hi Usao,
Currently I also have only customer access to support site. But still I am able to access the primus document just by searching the Primus/KB article number in support site. Please try it once.
If you don't know the exact primus number, just try to search the error code or exact issue in the search field. It will lead you to the primus.