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10 Posts
0
859
February 6th, 2013 23:00
Can't get support!
Hi,
I need help and I have to write here because EMC Support service don't work. I had opened the case #52042548 which was closed without my permission. I've never seen so awful attention to the customers
Every post in WebEx from Joydeep Chatterjee had reservation: about file naming, about complementary data, about my comments. So, ticket closed, ok. I tryed to open a new ticket by online form. Yesterday. I haven't any open cases till now. Noone has contacted with me. Ok. I called to the Russian HQ Office. +7 (495) 785-6622 - is this your number, EMC? Why a girl on another side of the wire said that I should find contact email or any other services on the... voila EMC site .
I want only a few things: tell about my last case condition and open a new case with the old problem. And yes, I want to resolve my problem. Moderators, please follow this message to the special department.
You can find my contact info in your system by the case #52042548 or by the Site ID: 14039623.
Thank you.
AnkitMehta
1.4K Posts
0
February 7th, 2013 06:00
I apologize for the inconvinience. I'm no longer with EMC but I know and from what you've mentioned. May I know if this ticket was opened with EMC Celerra Support?
AnkitMehta
1.4K Posts
0
February 7th, 2013 07:00
I have contacted the appropriate group on your behalf and got it reopened. Joy should contact you at the earliest!
Have a great day ahead!
badland
10 Posts
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February 7th, 2013 21:00
Thank you, Ankit! Thanks to the "appropriate group" and Joy too
Vipin VK
2 Intern
•
812 Posts
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February 13th, 2013 22:00
Ankit, its not a question, so he won't be able to mark it 'Answered'..
AnkitMehta
1.4K Posts
0
February 13th, 2013 22:00
No Problem. Happy to help!
Was your question answered correctly? If so, please remember to mark your question Answered when you get the correct answer and award points to the person providing the answer.
Remembering to mark the question Answered helps others with similar problems and awarding points helps motivate people to take the time answer you questions.
- Ankit
AnkitMehta
1.4K Posts
0
February 13th, 2013 22:00
Cool.
AnkitMehta
1.4K Posts
0
February 15th, 2013 02:00
Thank you!
While you have started your engagement in EMC Community Network, might I suggest to have a look at ECN RAMP and Coffee Break Section.
badland
10 Posts
0
February 15th, 2013 02:00
I can't change the post to a question and mark it. But I can add "like" to your answer and I've done it =) Thank you, Ankit, for your help.