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July 25th, 2011 11:00

M6600 BSOD

I've already discovered the problem, just want to share this with others that may experience the same thing.

The problem I was having is my newly imaged M6600 would blue screen at random, the one stipulation was it would only happen when running on battery. After a blue screen my system would boot up, but the Nvidia Optimus option would be disabled in the BIOS so not all of my monitors would work, and being that we use bitlocker, it would prompt me for a recovery key....a pain in the rear needless to say. When I examine the dmp files, ACPI.sys (power management) was faulting, and it would make a vague indication at the nvidia driver as well. After uninstalling/reinstalling several drivers (dell driver, dell isv driver, nvidia driver), I ended up disabling the C-STATES control option in the BIOS and haven't had a BSOD since. If Dell could comment on this, or fix it, or at least explain why that happens, or all 3, it would probably help some other folks out there.

My system:
Precision M6600
Intel Core i7-2820QM
16GB Ram
256GB SSD drive
Intel HD Graphics
Nvidia Quadro 3000M

1.1K Posts

July 25th, 2011 13:00

Thanks for posting. I'll check with our support and dev teams to see if they have seen this.

1.1K Posts

July 25th, 2011 14:00

This doesn't appear to be a known issue, so I would suggest contacting TechSupport so that they are aware of it and can work through the issue.

http://support.dell.com/support/topics/global.aspx/support/dellcare/contact_technical_support?c=us&cs=555&l=en&s=biz&~ck=anavml

14 Posts

July 27th, 2011 07:00

Warren, do you have an email address i can forward these dumps to? I really don't have any spare time to contact support to work this issue over again.

1.1K Posts

July 28th, 2011 14:00

you can send them to me at warren_byle@dell.com and I'll do what I can with them. If you want a guaranteed resolution, you will need to open a formal ticket so that your issue can be tracked.

2 Posts

August 30th, 2011 09:00

Hi
I just received my M6600 and having exactly same issue as described by smykowski. Is there any fix for this ?

Thanks

14 Posts

August 30th, 2011 16:00

Hey Harishom, the only way I've found to get around this is to disable the c-states option in the bios, I can't find the cause clearly printed out in plain text, but it appears that with C-STATES enabled, the ACPI subsystem is trying to put the nvidia card into a power state that it does not recognize or won't support. That's the ONLY fix that's been successful for me.

2 Posts

August 30th, 2011 18:00

Hi Smykowski, Thanks for the info. I just want to get it fixed by Dell support. I am sure there could be some updates to be applied in BIOS or driver itself. I talked to dell today and they updated chipset and Quadro drivers. I am just monitoring at this time.

October 30th, 2011 23:00

Hey smykowski - Thank you for posting this! It's only been a few hours but now my computer can enter sleep and hibernate modes as expected and resume without fail! Gosh I'm happy.
I've experienced the exact same symptoms you describe and my common experience is putting my system into hibernate, unplugging, moving to outdoors then, when resume it always fails within an hour and my optimus gets disabled in the BIOS; It also upon another warm restart boots with a black screen and I have to give four tabs and enter to do a shutdown and restart from a cold boot to get my screen back.
I've had a couple previous M6600's and they do exactly the same thing except previously I had a quadro 4000 and didn't get the warm restart black screen.
I'm pretty certain everyone who owns one of these machines experiences this problem. It can't be any good for the equipment to go through this so often. Before I would just shutdown and do a cold boot after moving outdoors. Hopefully your solution continues to work as well as right now.

So Happy Here :)))
Cheers!!!!

Now - If we could just get the Precision team to acknowledge this is an issue that needs attention.

UPDATE:
Well I got almost two days without a crash but I finally got one about 30 minutes after resuming from a hibernation. Wasn't doing anything heavy before or after the hibernate and I'm pretty sure I'd only hibernated twice since last cold boot. Still better than what it was but it puts too much stress on me to go through the process described above concerning losing my screen on the first reboot. So I'll probably just shutdown/cold boot when moving the computer. Precision engineers are you hearing us ... ???

My Sys:
M6600
2720QM
8Gb/1333/2x4 RAM
Quadro 3000

14 Posts

November 14th, 2011 13:00

Yeah, unfortunately my BSOD's have returned as well.  I had some of the folks over on technet look at the dump files.  pci.sys seems to be causing this issue.

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January 24th, 2012 11:00

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