Internet Explorer 32-bit crashes in Optiplex 990 Windows 7 x64

Question

I am using MDT 2010 Update 1. I have successfully deployed D830, E6500, E6510, O980, and E6520 with the same image: Windows 7 x64. My Optiplex 990s have this odd behavior with IE 8. IE 8 32-bit will only browse https sites. Http sites crash IE8 32-bit. IE8 64-bit can browse http and https.. Since this is a new deployment I doubt that it's an AV issue like others have reported. My Optiplex 980 work fine. I have tried many of the fixes recommended on the Internet, but no luck. I did capture the original image from a E6520 so I wonder if I need to deploy a .wim from the DVD or capture a .wim from a 990? Thank you.

DELL-Warren B · Answer

I've heard of this issue from others and have reported it to the support teams. You should open a ticket with them so that they are aware that it is impacting you also.

koenmaes · Answer

your problem is caused by the display driver. It's faulty in this .cab pack. Install the display driver from the dell support site manually and it'll be fixed.

pmabke · Answer

Yes, I saw a post on a Microsoft Deployment Forum that pointed me in that direction. I was having problems replying to my earlier post that day and forgot to come back to try again. Thanks for the follow-up. I downloaded the Combo Pac .cab which had a earlier driver. I am all set. Thanks so much to Dell for providing the driver files. I can deploy a new Dell in just a few minutes with the extracted driver files. Glad I was able to resolve the problem. What a bugger it was.

Enterprise Client

Internet Explorer 32-bit crashes in Optiplex 990 Windows 7 x64

Was this post helpful?