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6848
March 12th, 2013 16:00
hard drive password
I bought a laptop and my father was using it and somehow he managed to do something to the computer and now when you turn it on it asks for a hard drive password. I have no idea what it is and I don't know how to fix the problem. Does anyone have an idea?
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Dell-Rajesh R
4 Operator
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3.3K Posts
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March 14th, 2013 11:00
Hi tubamelody85,
At the password screen, please look for any message that is displayed at the bottom half of the screen. Make a note of the message and send it to me via private message to assist you further.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Awaiting your response!
efalk
3 Posts
0
April 1st, 2013 18:00
I hate to say it, but the disk might be beyond recovery at this point. I used to write driver software for ATA disks. Their password mode was built to be secure, and if the password is lost, there's very little that can be done.
There are actually two passwords: user and administrator, but if you don't know one, you probably don't know the other.
I'm sorry, I wish I could be more helpful.