Unsolved
1 Rookie
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10 Posts
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91
February 5th, 2025 14:23
Unsigned BIOS rendering DCU useless
As we are all complaining about over here: https://www.dell.com/community/en/conversations/endpoint-management/dell-command-update-fails-to-download-bios-for-dell-precision-3570/6706a2b4da54d426d85ee659?page=1 what are we supposed to do to get support for this problem we cannot fix? Do Dell staff put eyes on any of these forums or are they all "user aided assistance"? Does anyone have suggestions on how to get Dell attention to fix the signing of their BIOSes?
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anthonymel82
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2 Posts
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February 5th, 2025 14:30
We also pull BIOS firmware from Windows Update for Business. Those updates do not install as well. Even though Windows will mark it as installed after a restart, the BIOS version stays at it's current version. Whatever packages Dell is building and distributing are not working through Dell Command and through Windows Update. Only manually downloading and installing that package seems to work.