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December 6th, 2024 08:50
Desktops locking up when Dell Trusted Device installed
Has anyone else experienced the same issue with Dell Trusted Device causing laptops / desktops to randomly freeze? The mouse works but everything else is frozen. Only solution is to power off / on.
We can uninstall the software but be good to know others have had the same problem
thanks
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MartD
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December 9th, 2024 16:44
Yes - same for us, we have multiple laptops model 5540 and 5440 which seem to freeze since updating to 24H2 update for Windows 11. Just the mouse works but PC must be forced to power down and restarted for the user to resume working. My colleague in support has traced it to the Dell Trusted Device Agent - with this disabled or uninstalled the PC works normally again.
Dell-StephenO
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February 10th, 2025 22:14
Hey @Helix125 and @MartD ,
Please refer to the following KB: Anti-virus Exclusions for Dell Trusted Device.
Our recent investigations have shown that some Anti-virus products are affecting Dell Trusted Device. Excluding the recommended directories has resolved the issue. We also recommend upgrading to the latest version available.
https://www.dell.com/support/product-details/en-us/product/trusted-device/drivers
If you continue to experience issues, please contact Dell Technical Support.