1 Rookie
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7 Posts
2
447
March 14th, 2025 14:17
Dell Command Warranty - No assets after applying filter
I used Dell Command Warranty to get warranty information for our Dell Devices, but it returns an empty csv file:
C:\Program Files (x86)\Dell\CommandIntegrationSuite>DellWarranty-CLI.exe /F=AnyWarranty /I="c:\Dell\Servicetags.csv" /E="C:\Dell\Warranty.csv"
Number of service tags found in input file: 827
Number of assets after applying filter: 0
Exporting CSV file C:\Dell\Warranty.csv
Start Time: 14.03.2025 14:53:08, End Time: 14.03.2025 14:53:10, Total time: 00:00:01
Here the corresponding part from warranty.log:
: -------------------------------------------------------------------------------------------
: Log File: C:\ProgramData\Dell\CommandIntegrationSuite\Logs\warranty.log
: Log Level: NORMAL
: Product Name: Dell Command | Integration Suite for System Center - Warranty
: Product Version: 6.6.0.9
: OS: Microsoft Windows NT 6.2.9200.0
: User: xxx
: -------------------------------------------------------------------------------------------
: Date: 20250314025308
WARRCLI-M01: *** DellWarranty-CLI Starting ***
DC-GSTF02: Number of service tags found in c:\Dell\Servicetags.csv 827
DC-DWRE02: Using Warranty filter AllWarrantyFilter
DC-DWRE02: Number of assets retrieved: 0
DC-DWRE03: Number of assets after applying filter: AllWarrantyFilter 0
DC-EDWA01: Exporting CSV file: C:\Dell\Warranty.csv
DC-PWAS01: Start Time: 14.03.2025 14:53:08, End Time: 14.03.2025 14:53:10, Total time: 00:00:01
Can anybody help me, to fix this? I don't want to filter anything, all devices should be checked...
DELL-Nat M
Community Manager
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3.2K Posts
1
April 2nd, 2025 17:49
Hi everyone,
The new version of Dell Command | Warranty is available starting today. You can download it [here].
Please let me know if this resolves the issue for you.
(edited)
MarkTheSCCMguy
1 Rookie
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3 Posts
0
March 14th, 2025 15:38
Since the Jan update it's been working fine for me but then today it stopped. I run it every Fri to pick up warranty info on new computers. It ran fine last Fri but today I have about 70 new computers and it returns 0. Hopefully it something on Dells end and they will get it fixed soon but I don't think they pay attention to this forum so it will probably be another 6 months.
james.yuen
1 Rookie
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2 Posts
1
March 15th, 2025 09:44
I have got the same problem here.
It ran fine last week but it returns 0 today.
tvcraig
1 Rookie
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1 Message
0
March 17th, 2025 15:57
Same problem. Tried running it here around Thursday midday and it gave me same results the last 3 business days including this morning.
DC-GSTF02: Number of serviceTags found in configuration manager: 620
DC-DWRE02: Using Warranty filter AllWarrantyFilter
DC-DWRE02: Number of assets retrieved: 0
DC-DWRE03: Number of assets after applying filter: AllWarrantyFilter 0
According to the logs, it is successfully pulling assets from SCCM but after the filter is applied it gives zero results. Also attempted using a csv in case SCCM's data was pulling in wrong and got the same results.
It also seems to happen across versions. Originally, we had an older version. Thought it just needed to be updated so I updated to the 6.6.0.9 and same results no matter the version.
(edited)
Dell-StephenO
Moderator
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153 Posts
0
March 20th, 2025 21:08
Hi @EL-Admin @MarkTheSCCMguy @james.yuen @tvcraig
Thank you for your enquiry. We're researching the issue on our end but to better root cause this specific issue we would recommend you to raise a ticket with our technical support. Can you please reach to our local Dell Technical Support number at https://www.dell.com/support/incidents-online/en-us/ContactUs and raise a ticket to assist you with this Dell Command Warranty request?
#IWork4Dell
Thanks!
james.yuen
1 Rookie
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2 Posts
0
March 21st, 2025 09:12
@Dell-StephenO
What should I select here
tponder
1 Rookie
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1 Message
1
March 23rd, 2025 07:57
i submitted a ticket as well. Any updates? We use this daily because we are buying alot of Dells
MCzech
1 Rookie
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1 Message
0
March 24th, 2025 15:45
Any workaround for this other than manually typing hundreds of serial numbers on Dell laggy website?
EL-Admin
1 Rookie
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7 Posts
2
March 24th, 2025 16:40
I'm in contact with Dell support and as soon as we find a solution, I'll post it here.
CastleToCrib1
1 Rookie
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4 Posts
0
March 26th, 2025 08:01
@EL-Admin any updates?
DELL-Nat M
Community Manager
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3.2K Posts
1
March 27th, 2025 13:41
Hi everyone,
Thank you for bringing this to our attention. The engineering team is aware of the issue and is currently working on it.
A fix should be available in the next release. I don't have an ETA yet, but I'll keep you posted as soon as I receive that information.
(edited)
EL-Admin
1 Rookie
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7 Posts
2
March 31st, 2025 12:33
Unfortunately, no new information from Dell yet.
I have submitted all the requested information and logs, which have been forwarded to 3rd-level support.
I will report as soon as there is anything new.
DRana
1 Rookie
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1 Message
0
March 31st, 2025 23:00
@DELL-Nat M Any update
EL-Admin
1 Rookie
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7 Posts
1
April 1st, 2025 11:44
Hello everyone,
I received the following response from Dell Support today:
Thanks to Dell for their efforts, we'll know more in two weeks...
Prashant C
1 Rookie
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2 Posts
0
April 2nd, 2025 09:57
@DELL-Nat M - Is there any update on this?