Unsolved
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5 Posts
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1513
October 9th, 2024 15:35
Dell Command update fails to download BIOS for Dell Precision 3570
We are seeing an issue with Dell Command Update (v5.4) with one particular download (bios v 1.25.0)
Activity log states that the file is not signed. File downloads fine using URL in the log, and looking at the file properties shows that it is signed and the signature is valid.
This is only occuring for this model laptop, on this update. Other updates (drivers) download and install ok.
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-10-09T08:12:26.8919282-07:00</timestamp>
<source>Update.Operations.UpdateOperation.Download</source>
<message>Package 'Dell Precision 3570 and Latitude 5530 System BIOS' [https://downloads.dell.com/FOLDER11985284M/1/Precision_3570_Latitude_5530_1.25.0.exe] is not signed.</message>
<trace></trace>
<data />
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-10-09T08:12:26.892928-07:00</timestamp>
<source>Update.Operations.UpdateOperation.Download</source>
<message>Failed, deleting Package 'Dell Precision 3570 and Latitude 5530 System BIOS' [FOLDER11985284M/1/Precision_3570_Latitude_5530_1.25.0.exe]</message>
<trace></trace>
<data />
</LogEntry>
bpirstit
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1 Message
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October 10th, 2024 10:23
We have the same problem and it's driving me nuts. We also tried downloading the file from the URL and verified that the signature is valid. Everything installs just fine, it just can't update the BIOS. We also tried different versions of DCU, but no dice. This seems to be new, we've been using DCU to update our dell bioses since forever without any errors. Here's our log from a Latitude 5340:
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-10-09T11:23:12.9271518+02:00</timestamp>
<source>Update.Operations.UpdateOperation.Download</source>
<message>Downloaded 'Dell Latitude 5340 System BIOS' [31271376 Bytes]</message>
<trace/>
<data/>
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-10-09T11:23:12.9995378+02:00</timestamp>
<source>Update.Operations.UpdateOperation.Download</source>
<message>Package 'Dell Latitude 5340 System BIOS' [https://downloads.dell.com/FOLDER11984943M/1/Latitude_5340_1.16.0.exe] is not signed.</message>
<trace/>
<data/>
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-10-09T11:23:13.0005346+02:00</timestamp>
<source>Update.Operations.UpdateOperation.Download</source>
<message>Failed, deleting Package 'Dell Latitude 5340 System BIOS' [FOLDER11984943M/1/Latitude_5340_1.16.0.exe]</message>
<trace/>
<data/>
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-10-09T11:23:13.1777124+02:00</timestamp>
<source>Update.Operations.UpdateOperation.Apply</source>
<message>[1] package(s) could not be downloaded.</message>
<trace/>
<data/>
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-10-09T11:23:13.1777124+02:00</timestamp>
<source>Update.Operations.UpdateOperation.Apply</source>
<message>Package 'Dell Latitude 5340 System BIOS' not downloaded, skipping apply</message>
<trace/>
<data/>
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-10-09T11:23:13.1787092+02:00</timestamp>
<source>Update.Operations.UpdateOperation.Apply</source>
<message>Found [0] installable package(s)</message>
(edited)
Christian1980
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4 Posts
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November 5th, 2024 22:17
We are getting the same error. DCU 5.4.0 on a Latitude 5530. Any news Dell?
LWVT77
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1 Message
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November 20th, 2024 19:40
Same "is not signed" error in Dell Command Update Activity Log as described above, but on attempted BIOS 1.33.0 update for a Precision 3561 currently running BIOS version 1.32.0, Win10 x64. BIOS Setup / Secure Boot is Enabled, and in Deployed Mode. Dell Command Update is at 5.4.0, latest available version per Dell Support page for this device, and has worked fine in the past. Downloaded file from downloads.dell.com/FOLDER12180853M/1/Precision_3561_Latitude_5521_1.33.0.exe has properties indicating it was signed with a valid Dell Technologies Inc. cert.
T. Goldschrafe
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3 Posts
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November 25th, 2024 13:27
Same here with "RCCR8" (1.10.0) for Precision 3590/3591 and Latitude 5550:
All other drivers and firmware packages are downloaded and applied successfully. DCU is on version 5.4. Other Bios updates for other Latitude models (e.g. 5520, 5530, 5540) are working fine.
anthonymel82
1 Rookie
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2 Posts
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November 30th, 2024 23:08
Same issue here for a Precision 3460. Maybe it's time for Dell to update DCU. It's been a few months since the last update.
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-11-30T17:51:20.1165883-05:00</timestamp>
<source>Update.Operations.UpdateOperation.Download</source>
<message>Downloaded 'Dell Precision 3260 and 3460 System BIOS' [106614888 Bytes]</message>
<trace></trace>
<data />
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-11-30T17:51:20.4417101-05:00</timestamp>
<source>Update.Operations.UpdateOperation.Download</source>
<message>Package 'Dell Precision 3260 and 3460 System BIOS' [https://downloads.dell.com/FOLDER12299383M/1/Precision_3260_3460_3.10.0_SEMB.exe] is not signed.</message>
<trace></trace>
<data />
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-11-30T17:51:20.4427181-05:00</timestamp>
<source>Update.Operations.UpdateOperation.Download</source>
<message>Failed, deleting Package 'Dell Precision 3260 and 3460 System BIOS' [FOLDER12299383M/1/Precision_3260_3460_3.10.0_SEMB.exe]</message>
<trace></trace>
<data />
</LogEntry>
<LogEntry>
<serviceVersion>5.4.0.36</serviceVersion>
<appname>DellCommandUpdate</appname>
<level>Normal</level>
<timestamp>2024-11-30T17:51:20.6925896-05:00</timestamp>
<source>Update.Operations.UpdateOperation.Apply</source>
<message>[1] package(s) could not be downloaded.</message>
<trace></trace>
<data />
</LogEntry>
JustinCase45
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5 Posts
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December 2nd, 2024 17:09
We are seeing this as well on 3561/3591 machines. Has anyone gotten this resolved?
PapaCheops
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2 Posts
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December 2nd, 2024 18:45
I am also seeing this behavior today for Dell BIOS update (1.10.0) for a new OptiPlex 7020.
Package 'Dell OptiPlex 7020 System BIOS' [https://downloads.dell.com/FOLDER12117446M/1/OptiPlex_7020_1.10.0_SEMB.exe] is not signed.
Failed, deleting Package 'Dell OptiPlex 7020 System BIOS' [FOLDER12117446M/1/OptiPlex_7020_1.10.0_SEMB.exe]
Christian1980
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4 Posts
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December 3rd, 2024 07:26
I was able this week to update the bios of my Latitude 5530. This was before not posible (i got same sign error). I believe that this new Bios was signed properly by dell. So i think, new bios Version will fix this faster then dell get the "old" files signed. Good luck
GovtGreg
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December 3rd, 2024 21:26
Looks like the latest bios works for the Precision 3570 when deployed via DCU as well.
TheSysAdminofOZ
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2 Posts
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December 10th, 2024 04:45
Sadly I'm still having this same issue on a 3591. Fingers crossed that it'll be sorted here soon.
GovtGreg
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5 Posts
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December 19th, 2024 16:02
Same issue persists for our Dell 3560's unfortunately and the latest updated (Dated from November)
TheSysAdminofOZ
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December 20th, 2024 01:29
@GovtGreg Dell Update Command is the issue, but we found that doing a manual install of the BIOS update from Dell.com/support by putting in the device info and using the BIOS tab to update.
GovtGreg
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December 23rd, 2024 16:44
@TheSysAdminofOZ Yes, we found that as well, but we don't want to go through the hassle of building a MECM package for BIOS updates. DCU has been working decently enough for us other than this issue.
T. Goldschrafe
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3 Posts
0
December 27th, 2024 06:40
The version 1.11.2 now works for "Dell Precision 3590/3591 and Latitude 5550 System BIOS" via DCU.
GovtGreg
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5 Posts
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December 27th, 2024 19:14
Not working for us as of today still for the Precision 3591.
The file itself appears to be signed (when downloaded manually using the url below). Just seems that DCU is not verifying the file correctly and then aborts.
Snippit from the log:
<LogEntry><serviceVersion>5.4.0.36</serviceVersion><appname>DellCommandUpdate</appname><level>Normal</level><timestamp>2024-12-27T10:54:38.8857285-08:00</timestamp><source>Update.Operations.UpdateOperation.Download</source><message>Downloaded 'Dell Precision 3590/3591 and Latitude 5550 System BIOS' [56725224 Bytes]</message><trace></trace><data /></LogEntry><LogEntry><serviceVersion>5.4.0.36</serviceVersion><appname>DellCommandUpdate</appname><level>Normal</level><timestamp>2024-12-27T10:54:39.1845838-08:00</timestamp><source>Update.Operations.UpdateOperation.Download</source><message>Package 'Dell Precision 3590/3591 and Latitude 5550 System BIOS' [https://downloads.dell.com/FOLDER12394637M/1/Precision_3590_3591_Latitude_5550_1.11.2.exe] is not signed.</message><trace></trace><data /></LogEntry><LogEntry><serviceVersion>5.4.0.36</serviceVersion><appname>DellCommandUpdate</appname><level>Normal</level><timestamp>2024-12-27T10:54:39.1845838-08:00</timestamp><source>Update.Operations.UpdateOperation.Download</source><message>Failed, deleting Package 'Dell Precision 3590/3591 and Latitude 5550 System BIOS' [FOLDER12394637M/1/Precision_3590_3591_Latitude_5550_1.11.2.exe]</message><trace></trace><data /></LogEntry><LogEntry><serviceVersion>5.4.0.36</serviceVersion><appname>DellCommandUpdate</appname><level>Normal</level><timestamp>2024-12-27T10:54:39.1845838-08:00</timestamp><source>Update.Operations.UpdateOperation.Apply</source><message>[1] package(s) could not be downloaded.</message><trace></trace><data /></LogEntry><LogEntry><serviceVersion>5.4.0.36</serviceVersion><appname>DellCommandUpdate</appname><level>Normal</level><timestamp>2024-12-27T10:54:39.1845838-08:00</timestamp><source>Update.Operations.UpdateOperation.Apply</source><message>Package 'Dell Precision 3590/3591 and Latitude 5550 System BIOS' not downloaded, skipping apply</message><trace></trace><data /></LogEntry>