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October 29th, 2024 01:26
Dell Command Update - BIOS update Error 1002
I've been attempting to use the Dell Command Update command line interface to install BIOS updates on some laptops and every time I run the Apply Update command to install BIOS updates, I'm given error code 1002. This seems to suggest an issue with internet connectivity, but the command works fine for every other kind of update, just not BIOS.
This has happened regardless of the model of laptop (Latitude 3310, 5330 and 5340) and version of Dell Command Update (latest version 5.4.0)
Here's the log:
[2024-10-29 11:10:36] : The computer manufacturer is 'Dell'
[2024-10-29 11:10:36] : Checking for updates...
[2024-10-29 11:10:36] : Checking for application component updates...
[2024-10-29 11:10:39] : Scanning system devices...
[2024-10-29 11:10:49] : Determining available updates...
[2024-10-29 11:10:53] : The scan result is VALID_RESULT
[2024-10-29 11:10:53] : Power adapter Status [Online]
[2024-10-29 11:10:53] : 1 updates were selected. Download Size: 29.8 MB
[2024-10-29 11:10:53] : [1] HTKKR, Dell Latitude 5340 System BIOS, 1.17.0
[2024-10-29 11:10:53] : Warning: The power adapter and any peripheral devices such as Dell type-C docks must not be disconnected from the system while installing BIOS and/or firmware updates. Disconnecting such devices during installation may lead to system instability or unusable peripheral devices.
[2024-10-29 11:10:54] : Downloading updates (0 of 0), 0 bytes of 29.8 MB transferred (0.00%)...
[2024-10-29 11:10:56] : Downloaded updates (1 of 1)., 29.8 MB of 29.8 MB transferred (100.00%)...
[2024-10-29 11:10:56] : Downloaded updates (0 of 0)., 29.8 MB of 29.8 MB transferred (100.00%)...
[2024-10-29 11:10:56] : Finished installing the updates.
[2024-10-29 11:10:57] : 1 update(s) failed to install.
[2024-10-29 11:10:57] : [1] HTKKR, Dell Latitude 5340 System BIOS, 1.17.0
[2024-10-29 11:10:57] : Execution completed.
[2024-10-29 11:10:57] : The program exited with return code: 1002
[2024-10-29 11:10:57] : State monitoring instance total elapsed time = 00:00:23.0125464, Execution time = 25mS, Overhead = 0.11266332525461%
[2024-10-29 11:10:57] : State monitoring disposed for application domain dcu-cli.exe
Roxor45
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December 11th, 2024 13:14
Same problem :
Checking for updates...
Checking for application component updates...
Scanning system devices...
Determining available updates...
Check for updates completed
Number of applicable updates for the current system configuration: 1
DK0G9: Dell Inspiron 5430/5630/7430 2-in-1/7630 2-in-1 and Vostro 5630 System BIOS - BIOS -- Urgent -- BI
Execution completed.
The program exited with return code: 0
Checking for updates...
Checking for application component updates...
Determining available updates...
1 updates were selected. Download Size: 24,5 MB
[1] DK0G9, Dell Inspiron 5430/5630/7430 2-in-1/7630 2-in-1 and Vostro 5630 System BIOS, 1.18.0
Warning: The power adapter and any peripheral devices such as Dell type-C docks must not be disconnected from the system while installing BIOS and/or firmware updates. Disconnecting such devices during installation may lead to system instability or unusable peripheral devices.
Scanning system devices...
Downloading updates (0 of 0), 0 bytes of 24,5 MB transferred (0,00%)...
Downloaded updates (1 of 1)., 24,5 MB of 24,5 MB transferred (100,00%)...
Downloaded updates (0 of 0)., 24,5 MB of 24,5 MB transferred (100,00%)...
Finished installing the updates.
1 update(s) failed to install.
[1] DK0G9, Dell Inspiron 5430/5630/7430 2-in-1/7630 2-in-1 and Vostro 5630 System BIOS, 1.18.0
Execution completed.
The program exited with return code: 1002
lbales1980
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6 Posts
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January 14th, 2025 20:18
I can third this... tried running it a few ways. One as a step in a SCCM OSD Task Sequence step, once remotely with PSexec as me, and once again via PSexec as system. Fails in all cases. This is in two different versions of DCU as the WinPE used for boot has a somewhat older version injected in with DISM, and then after the OS is installed running DCU with PSexec.
Only does this for the BIOS updates but all other updates it detects are successfully installed. This is while connected to a WD22TB4 dock and obviously with power.
I guess the thing to try might be to directly call for BIOS update installations but also use some of the other command line parameters(?).
EDIT: This is on a freshly imaged Dell Latitude 5550 with BIOS rev 1.6.x trying to go to 1.11.2.
(edited)