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July 4th, 2016 04:00
PowerEdge T620/Ultrium LTO6 Error Code 5
Hello,
Our LTO drive is showing error code 5 on the front panel LED, which I think is an I/O error. Any suggestions how I might resolve this error?
Many thanks,
NM
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PEOOWretired
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July 4th, 2016 08:00
Dear NM,
Thank you for contacting the dedicated Out of Warranty forum for PowerEdge products. We have sent you a private message on the forum in order to get the Service Tag of your PowerEdge Server.
Kind Regards,
Rakesh Kumar
PEOOWretired
2 Intern
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207 Posts
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July 5th, 2016 08:00
Error code 5 is Read failure where isolation is uncertain and failure could be due to a faulty tape or to faulty drive hardware. We have tried a working Tape and a Cleaning tape which made no difference.
Updated the firmware for the tape drive controller and the tape drive but with no luck. Re-seated the SAS cable and issue remains the same. This concludes the tape drive is faulty and needs replacement.
As discussed in the email, should you wish to proceed with the replacement, please revert to the same mail to arrange the quote.
Regards
Rakesh Kumar
PEOOWretired
2 Intern
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207 Posts
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July 12th, 2016 09:00
As discussed the quote for a replacement tape drive has been sent. Please revert to the same email should you wish to proceed with the replacement.
Regards
Rakesh Kumar