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4 Posts
0
874
February 14th, 2008 14:00
Stub Files Disappear - Moved Files 0 KB in Size
We've implemented DX on our main home server a few weeks ago. We've been conservative in our approach and currently are only scanning and moving on Sundays. Our move rules only move files whose last written to date is > 4 years. This has been successful thus far. We've freed up close to 100GB of storage and when we get down to adjusting the rules to moving files with a last written to date of >14 months we expect a big payoff.
We are having a Sev 1 issue (a case is currently open w/ EMC) our files that have been scanned and moved (those that up till now were stub files) can't be opened. Symptoms are the following:
-file appears to exist
-size of moved files are 0 KB
-opening these files yields a blank file (bet it a .doc, .xls, .mdb, etc)
-the target symbol in the bottom left hand corner no longer exists
I've done the following:
-stopped/started the service
-confirmed the data exists on the 2nd tier storage (using NAS)
What can be going on here? We have NOT changed anything in our environment. The last entry in the event viewer was on Monday evening stating that a file was fetched from 2nd tier storage. Nothing since then other than when I restarted the service earlier.
What could possibly be going on here?
We are having a Sev 1 issue (a case is currently open w/ EMC) our files that have been scanned and moved (those that up till now were stub files) can't be opened. Symptoms are the following:
-file appears to exist
-size of moved files are 0 KB
-opening these files yields a blank file (bet it a .doc, .xls, .mdb, etc)
-the target symbol in the bottom left hand corner no longer exists
I've done the following:
-stopped/started the service
-confirmed the data exists on the 2nd tier storage (using NAS)
What can be going on here? We have NOT changed anything in our environment. The last entry in the event viewer was on Monday evening stating that a file was fetched from 2nd tier storage. Nothing since then other than when I restarted the service earlier.
What could possibly be going on here?
No Events found!
fschlupp
397 Posts
0
February 16th, 2008 12:00
szekelyk
129 Posts
0
February 22nd, 2008 05:00
After a while, we got 0 KB files, and when we tried to restart the service, it either crashed the server or did only a failover to other node.
It seems there is a memory leak in DX and the fix will be available in DXs SP4. Saddly not released yet.
Ryan9
45 Posts
0
February 29th, 2008 08:00
The only way around this issue until Q4 is to disable your VSP driver and use VSS instead. I ran into this a couple of months ago and disabling VSP did the trick.
vbangia
4 Posts
0
April 8th, 2008 14:00