Storage Capacity license exceeded ?

Hi Radan,

well, you point out yourself that you have more than 3TB migrated with DiskXtender. To my knowledge, it's not 3TB per DX-server but in total migrated by all DX-servers.

Hope that helps,
Jochen.

Hi Jochen,

Thanks for reply. Yes that "3 TB in use" is for total migrated data. But my storage capacity license is for 5 TB, isn't it?

What I mention in the first msg is for primary disk size where the users data reside. The first file server, has 2 TB size extended drive .. the second file server has 1,3 TB size extended drive. CMIIW, Extended drive means primary disk drive where active data users reside but not migrated data. I am sure the "3 TB in use" is real total migrated data in my environment.

When I open license information on second file server (which only has 1,3 TB drive), it shows the exact same message.
I use DX network license manager. I believe that number followed by "in use" suffix is for total usage for existing DiskXtender file system mgr.

Is it possible that DiskXtender miscalculate existing migrated data???
Cause something strange happen when I open report generator menu, click
extended drive info - click next - click my first file server name - click next - entended drive E:\ -> in layout menu, it shows my first file server name twice.

TIA
Kurniawan

I had this problem after we briefly exceeded our licensed capacity. Even when I recalled some migrated data back to the extended disk to bring us back within the licensed capacity I was still seeing this error.

I opened a call with EMC. They told me to reinstall the license server. This seemed to fix the problem.

Sheppie

Hi Sheppie, have you re-install the license server ? If you have re-installed it, do you still see this error?

In our license server, we had diskXtender licenses and EmailXtender licenses. If I re-install this software, do we have any interuption of our mailXtender/fileXtender service during that process?

TIA
Kurniawan

As soon as EX or DX loses communication with the EX server it goes into a 15 day grace period. You could uninstall it and wait for a couple weeks before installing again and you would still be fine.

No, there isn't any interruption to service as you have a grace period anyway.

All,

Thank for your help. Re-install license server might be fix the problem.

TIA
Kurniawan

Dear All,

After modifying registry of license server, restart the license server service, then the license is working well.
No need to re-install it. Just remove the "grace period" key in the registry. Of course after confirmed that total usage of migrated data is under our storage capacity limitation.

Thanks All.
Raden Kurniawan