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December 11th, 2008 09:00

Erroneously Queued Files in DiskXtender

A folder on our extended drive was copied by mistake into another folder. It was discovered almost immediately, but the copied folder was left in the new location until we could check to make sure we still had all of the documents in the proper location. We determined that we did have all of the documents and deleted the erroneously copied folder. I'm noticing that there are now 860 files which have not been writing to media. I'm thinking that copying the folder actually queued those 860 files for re-writing to media, and now that we've deleted that folder, the system is having trouble figuring out where they are. First, is there a way that I can find out exactly what the 860 files are? Second, if they are in fact these duplicate files, is there a way I can remove them from the queue?

We do a drive scan 3 times a week. I thought perhaps that would take care of it, but it hasn't. We are using DiskXtender 6.20.090.

41 Posts

December 11th, 2008 20:00

I suggest that you log a support call for this issue to prevent any further complications.

58 Posts

December 12th, 2008 06:00

Agreed - fixing this problem will require checking Move Logs, Transaction Logs and generating few reports - definitely not something that you want to be doing on your own without risking data loss.

best regards,
Mladen Marjanovic
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