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858
January 22nd, 2008 12:00
DiskXtender 6.2 Offline-Online-Offline
We have recently migrated DiskXtender from 4.2 to 6.2 and fortunately that was not as painful as expected, however now that we are on the new system our DiskXtender application has problems allowing our Extended Drive to stay online. IT appears to be online for awhile than goes offline with the following error message.
ERR 01/22 09:22:59 (0AAC) [Dm_Media.cpp, 2872] Unexpected internal error, please contact
technical support (87).
ERR 01/22 09:22:59 (0AAC) [Dm_DriverRequest.cpp, 1372] FATAL ERROR: Unable to log transaction
on extended drive D:. Extended drive will be set offline. Please
contact technical support (87).
I do have a support ticket in, but wanted to get some ideas from the community just in case anyone may have experienced this issue. Thank you for your support.
ERR 01/22 09:22:59 (0AAC) [Dm_Media.cpp, 2872] Unexpected internal error, please contact
technical support (87).
ERR 01/22 09:22:59 (0AAC) [Dm_DriverRequest.cpp, 1372] FATAL ERROR: Unable to log transaction
on extended drive D:. Extended drive will be set offline. Please
contact technical support (87).
I do have a support ticket in, but wanted to get some ideas from the community just in case anyone may have experienced this issue. Thank you for your support.
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TMAC2
3 Posts
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January 29th, 2008 11:00
fschlupp
397 Posts
0
January 29th, 2008 11:00
TMAC2
3 Posts
0
January 29th, 2008 11:00
We moved the platters from our older jukebox to a new jukebox and went through the restore process on DX 6.2
fschlupp
397 Posts
0
January 29th, 2008 18:00
1. Set the DX service account to local system. My theory being there's some kind of permission issue preventing DX from writing the transaction log to DXLogs or reading a file it needs.
2. Verify the recycle bin is disabled on the D drive. Right click on the recycle bin to access the options to disable.
Hope this helps.
dalms
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25 Posts
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May 19th, 2009 06:00
Thread seems to have been dead for a fair while now. Just thought I'd ask if you found a solution as I am experiencing the exact same thing. Only difference is I have not just upgraded, I've been on 6.20.020 for months.
Any pointers welcomed.
Cheers
Mark.