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February 9th, 2006 17:00
Certain Icons not visible on Centera Storage
Hi guys,
We have diskextender Version 6.00.100 installed on 2 servers in a clustered environment. Our Storage is Centera. The Windows Server OS is W2K3 Enterprise with SP1. Clients are Windows XP SP1.
When accessing the archived documents from a workstation sitting on Centera, through a mapped drive or UNC, certain filetypes do not display. Outlook emails, .XML, .HTML and shortcut icons. I followed this article below but still no success. This sounnded very similar to our problem but still hasnt resolved the issue. Anybody have any ideas.
Cheers Jason.
TITLE: DiskXtender purged file icons are not being displayed
ID: legato77948 Searchable: Yes Use Count: 6 Domain: primus_owner Solution Class: Solution Comments: 0
Fact Windows 2003
Fact Windows XP
Fact DiskXtender 2000
Symptom Icons are not being drawn correctly
Symptom Purged files have no icon images
Symptom html icons do not apppear when file is purged
Fix
Workaround:
1. Delete the 'iconcache.db' file from the profile of the logged in user if one exists.
2. In Windows Explorer, select Tools -> Folder Options. On the 'View' tab, check the box next to 'Do not cache thumbnails'
3. Log off of Windows and back on.
4. Select a file to fetch it.
5. Press F5 to refresh the Explorer window while the file is still selected.
We have diskextender Version 6.00.100 installed on 2 servers in a clustered environment. Our Storage is Centera. The Windows Server OS is W2K3 Enterprise with SP1. Clients are Windows XP SP1.
When accessing the archived documents from a workstation sitting on Centera, through a mapped drive or UNC, certain filetypes do not display. Outlook emails, .XML, .HTML and shortcut icons. I followed this article below but still no success. This sounnded very similar to our problem but still hasnt resolved the issue. Anybody have any ideas.
Cheers Jason.
TITLE: DiskXtender purged file icons are not being displayed
ID: legato77948 Searchable: Yes Use Count: 6 Domain: primus_owner Solution Class: Solution Comments: 0
Fact Windows 2003
Fact Windows XP
Fact DiskXtender 2000
Symptom Icons are not being drawn correctly
Symptom Purged files have no icon images
Symptom html icons do not apppear when file is purged
Fix
Workaround:
1. Delete the 'iconcache.db' file from the profile of the logged in user if one exists.
2. In Windows Explorer, select Tools -> Folder Options. On the 'View' tab, check the box next to 'Do not cache thumbnails'
3. Log off of Windows and back on.
4. Select a file to fetch it.
5. Press F5 to refresh the Explorer window while the file is still selected.
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