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June 20th, 2025 18:25
Dell xps 9135 - Camera and Microphone not detected after live booting OpenSuse Tumbleweed with persistent partition
Dear community,
My system was working fine at first, but I’ve encountered increasing hardware issues after setting up a dual-boot and running updates. Here's a timeline of what happened:
T1:
Everything was working fine on Windows.
T2:
I installed Ubuntu 24.04 in dual-boot. On Ubuntu, the webcam didn’t work, and sometimes the speakers and microphone also stopped working. Rebooting temporarily fixed the issue for the mic and speaker, never the camera even though i tried to follow instructions for installation of oem kernel modules. Everything continued to work fine on Windows.
Ubuntu wouldn't upgrade to 26.04 through the GUI
T3:
I tried running OpenSUSE Tumbleweed from a persistent live USB. On OpenSUSE, the webcam, microphone, and speakers didn’t work either.
Back on Ubuntu, all three (webcam, mic, and speakers) stopped working entirely.
On Windows, only the speakers still worked — webcam and microphone stopped working.
Windows failed at updating last week
T4:
I performed a Windows reset using Dell SupportAssist.
Camera and mic still don't work on windows. device manager doesn't see the mic and the camera is called
After the reset, GRUB had no options to choose from, so I have to use F12 to boot into the Windows Boot Manager, where the options for linux firmware updater and ubuntu were still available but didn't do anything.
BIOS is always in secureboot and dell safebios, the camera and mic are enabled. I reverted the bios back to factory settings.
SupportAssist doesn’t detect any hardware issues. although it knows the model laptop and doesn't realise that the camera and mic aren't detected.
I ideally want to be able to run OpenSuse Tumbleweed on this laptop in a dual boot confirguration. I need camera and mic to work, ideally on linux but at least on windows. Any advice?
thanks for your time
sallyselly
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June 20th, 2025 18:35
The camera is called Intel(R) AVStream Camera although it used to have a name along the lines of OV9 something or IPU6 i can't remember but never AVStream. under firmware there are three enteries. first two are just called Firmware and the third is Firmware 1.29.1. I tried disabling the two just called firmware and nothing improved but nothing got worse. I did get at some point last week before reseting my windows install on ubuntu where the camera info could be found by a webcam test site but no camera feed.
the light on the f4 mute button stopped toggling when touching it. I managed to install software either on live opensuse or installed ubuntu to get the led on the mute button to light up upon boot during sign of life but not since "clean" installing windows
sallyselly
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June 20th, 2025 19:19
pre-Boot diagnostics it shows me that "Microphone Camera Board Option" = "Not Installed".
i did open the laptop once yesterday in order to do a hard reset by disconnecting the battery and pressing on power. i doubt this is the cause because this error showed up well before i opened the back for the first time. Nevertheless, where do i find the schematics to know which cable this is?
sallyselly
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June 21st, 2025 07:47
Managed to get the mute button light to toggle but the mic and camera still aren't detected.
Installed OpenSuse in dual boot, speakers still not working as well as mic and camera.
here's the audio situation
Audio:
Device-1: Intel Alder Lake Imaging Signal Processor vendor: Dell driver: N/A
bus-ID: 0000:00:05.0 chip-ID: 8086:465d
Device-2: Intel Alder Lake Smart Sound Audio vendor: Dell
driver: sof-audio-pci-intel-tgl bus-ID: 0000:00:1f.3 chip-ID: 8086:51cc
API: ALSA v: k6.15.2-1-default status: kernel-api with: aoss
type: oss-emulator
Server-1: PipeWire v: 1.4.5 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin