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July 30th, 2004 18:00

APC PCS for Dell XPS Gen 3

I just purchased an APC battery UPS for my new, not delivered, Gen 3. Reading information on it in APC's knowledge base I came accross this. It deals with the automatic shutdown of a computer in the event of a power failure.

Is the statement true or has this been corrected?
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What is the installation process of PowerChute on Dell Dimension computers?
Extra steps must be taken to ensure the proper operation of PowerChute on these
systems.
Answer
Problem/Solution:

PowerChute plus, Pro or v/s on a Dell Dimension computer special care must be
taken due to the Dell Dimension BIOS. The Dell Dimension XPS series of
computers uses a BIOS that does not allow Serial 1 and Serial 2 to use any IRQ
other than the standard IRQ3, IRQ4. If the IRQ for the serial port is changed
in the operating system the BIOS still uses the standard IRQ when the port is
polled.

In order for PowerChute plus, v/s, or pro to operate properly the following
conditions must be met:

If there is an internal modem (or another system device) that uses IRQ3 or
IRQ4, one of the serial ports must be disabled (the other serial port must be
set to AUTO) in the BIOS. The only work around is to move the modem to
another IRQ other than 3 or 4.

Another issue with the Dell BIOS is a detection problem. If another device is
using IRQ3 or IRQ4, the BIOS must have both ports set to AUTO. Windows NT and
Windows 95 will not detect a serial port hard coded to COM1, COM2, COM3, or
COM4 (in the BIOS) under this circumstance.

Future versions of the Dell BIOS may fix the above issues. However, always
consult Dell before a BIOS upgrade is done. Using TFTP or XMODEM the latest
version of the Dell BIOS can be loaded into the current Dell BIOS chip. The
latest version of the BIOS can be downloaded from the following website
directory.
Thanks for help
Tom

4 Operator

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20.1K Posts

July 30th, 2004 19:00

You really don't need the auto shutdown unless you have a dozen unattended computers that need shutdown at once. If a storm or power outage happens and the alarm sounds, shut your computer down yourself. Unattended shutdown is not needed for home computers. The APC unit has three battery backed outlets--for your computer and monitor + one other device-- and three surge protected outlets that are always on even when the unit is powered off. So don't even bother to install the software or hook up the USB connector. Do hook up the phone line through the UPS for modem protection.

38 Posts

July 30th, 2004 19:00

Yes, I know that I do not have to use the software or hook up the auto shutdown.  But..........If it works on other computers just fine, why will it not work on a Dell?  I have not heard of anyone from Dell saying that powerchute will or will not work on a Dell gen 3.  I would just like to know if it will work.  Seems to me that Dell should be able to supply an answer.  Lets face it, its not brain surgery, it is just software that shuts down a computer in the event of a power failure.  And it is possible that you might not be sitting by the computer in the event of a power failure.  Could be out for lunch?

Thanks for the reply though.

 

33 Posts

July 31st, 2004 00:00

I have a DELL see the signature at the bottom.  Also, I have tested it with my APC RS-800 several times (Flipping the Breaker Switch) in which everything shut down properly.  It goes in to hibernate mode first then it safely shuts down the system.  I am running APC PowerChute v1.4 for XP connected via a USB cable.

It works perfectly and I could not live without it.

38 Posts

August 1st, 2004 12:00

OK you are using powerchute, but from what I understand APC's powerchute does not work on a Dell?  See back posts on this subject, it seems like you do not have to use power chute because XP has a power management built in.  After you installed power chute did you have any problems?

38 Posts

August 1st, 2004 12:00

I just noticed that the problems with power chute dieal with IRQ's.  Power chute in the newer APC's do not use a serial port.  they use a USB.  Is there IRQ's when using a USB?  Maybe if you use a USB there is no problem.  Please tell me what you had to go through to install power chute.  By the way, I am waiting for my gen 3 simular to yours.  Also, I ordered it with out virus or fire wall software.  I already had a new Norton internet suite, so I will install it when I get it.

33 Posts

August 2nd, 2004 12:00

I don't see any IRQ's with my APC RS-800.  After unboxing the unit I plugged everything in including the USB cable from the APC to the back of the XPS Gen 3.  Powered up the machine and then loaded the provided Powerchute CD which I believe was version 1.2 of the software.  After it was installed I went to APC's website and downloaded v1.4 and installed it.  I have had no problems and it works perfectly.  The Powerchute software overrides Windows XP's backup power management. 

I also installed it on my IBM Thinkpad with Windows 2000 and no problems there either.  I hope this addresses and resolves any concerns that you may have.

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