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21586
March 28th, 2014 12:00
new DELL 1TB 6GB/s SATA drive not correctly recognized by DELL SAS 6/ir controller
I have an Dell PowerEdge R310 with a SAS 6iR Raid controller
with a RAID1 volume of 2x 1TB SATA disks.
The SAS Raid controller is a LSI1068E chipset.
I now bought a new disk to replace a faulty one in the RAID1 volume.
A bought the drive with Dell
400-18614 1TB SATA 7.2k 3.5" HD Hot Plug Fully Assembled - Kit
It looks that this is a seagate ST1000NM0033.
This is a 6GB SATA drive.
When I replaced the faulty disk - the RAID1 set did not resync.
In fact the controller didn't see the disk. When I plugged the disk
into another (new) bay, then the controller did see the disk, however,
it detected it as a disk with only 3950MB (4GB) !
Any idea's if this disk is :
- broken ?
- not backwards compatible with 3GB SATA ?
- needs jumpers set to be compatible ?
thanks in advance !
kurtvm
4 Posts
0
April 22nd, 2014 06:00
Hi all,
Thanks for the feedback.
However, in my opinion, the disk should just work and I shouldn't be wasting my time doing low level
stuff. It should be 'swap-out/swap-in/resync'....
So I called dell support that the disk is not good.
Got my money back - ordered a new one - exactly same model - and it works just fine !
So the disk was just DOA.
Thanks all for your time tho.
Kind regards,
Kurt
Hydralisk00222
2 Intern
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2.4K Posts
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March 30th, 2014 09:00
you can try doing a low level format with seagate tools (wipe everything out) and also try running a full burn in test, and then trying again in the R310.
if nothing works then the new drive is faulty and needs to be replaced.
DELL-Sam L
Moderator
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7.6K Posts
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March 31st, 2014 09:00
Hello kurtvm,
What I would try to do is to do is to put the replacement drive into a different drive bay so that it gets seen. Once the drive is seen then go into the PERC bios and do an initialize on the drive & if there is any configuration on the drive that should remove it. Once the initialize has finished then put the drive back into the correct slot & try to add into the raid array & see if the drive is seen & will rebuild to your raid 1.
Please let us know if you have any other questions.