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4322
December 31st, 2018 11:00
MD3260 Physical Disk Channel Degraded
Hello,
I have a MD3260 array. Found a Physical Disk Channel Degraded message, all drives report as optimal. What can I try to troubleshoot this issue to resolve it.
Date/Time: 12/31/18 7:31:42 AM
Sequence number: 128471
Event type: 1209
Event priority: Warning
Description: Physical disk channel degraded
Event specific codes: 0/0/0
Event category: Error
Component type: Channel
Component location: Physical Disk-side: channel 0
Logged by: RAID Controller Module in slot 0
Raw data:
4d 45 4c 48 03 00 00 00 d7 f5 01 00 00 00 00 00
09 12 16 11 5e 36 2a 5c 00 00 00 00 00 00 00 00
01 10 00 00 01 00 00 00 06 00 00 00 06 00 00 00
01 00 00 00 01 00 00 00 01 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
01 00 00 00 01 00 00 04 80 00 00 00 20 00 47 07
00 00 00 00 02 00 00 00 00 00 00 00 75 0a 4e 5b
3a 36 2a 5c f2 07 cd 0a 2a 1d 01 00 de 19 01 00
20 00 47 87 90 01 00 00 e5 45 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
25 00 00 00 20 00 47 87 08 00 00 00 88 d5 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 10 00 47 87 0e 7a f3 c6
28 7d f3 c6 39 00 00 00 14 00 00 00
DELL-Sam L
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January 2nd, 2019 09:00
Hello DanPosey19,
When you get the Physical disk channel error what you want to do is to check to make sure all drives are online & present. Are there any expansion enclosures attached to your MD3000? Here are the commands that need to be run:
smcli -n -p password -c "clear allPhysicalDiskChannels stats;"
smcli -n -p password -c "set physicalDiskChannel [0] status=optimal;"
smcli -n -p password -c "set physicalDiskChannel [1] status=optimal;"
smcli -n -p password -c "set physicalDiskChannel [2] status=optimal;"
smcli -n -p password -c "set physicalDiskChannel [3] status=optimal;"
If after running the commands you are still getting the error then we will need to review a support bundle from your MD3260i.
Please let us know if you have any other questions.
DanPosey19
2 Posts
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January 4th, 2019 15:00
Thanks Sam, that took care of business.