Unsolved
1 Rookie
•
12 Posts
0
544
December 22nd, 2021 06:00
Equalogic PS6100 - Offline after changing Controller
Hello,
Our PS6100 had a bad controller battery and it was simpler to just replace the controller then mess around with batteries (price point).
When replacing the controller, we forgot to switch the SD card from the older one. Once we failed service to the new controller, the unit went offline.
We removed the new controller. Tried to boot with the original controller, the backup controller but the unit remains offline.
We are able to connect through serial but are limited in knowledge and basic actions cannot be performed due to device initializing status.
Unfortunately, this SAN is out of warranty. I called Dell to see if I could get anywhere but I have to spend a 1 time fee for an engineer, which I won't be able to get approved at this time of the year (holidays).
What would be the procedure from here to restore service on this SAN?
DaniJ1981
1 Rookie
•
12 Posts
0
December 22nd, 2021 07:00
Snipets from the CLI
ATTENTION!
A critical health condition exists on the array. User intervention is required.
Please call your support provider.
Once the problem is repaired the array MUST be rebooted.
The storage array is still initializing. Limited commands will be available until the initialization is complete. Please try again later.
CLI> member show
The storage array is still initializing. Limited commands will be available until the initialization is complete. Please try again later.
(Second controller)
Because you have logged into the secondary control module, you can perform only
service operations for this control module; array and group management operation
s are not available. Connect to Port 0 on the active control module to perform a
rray and group management operations.
CLI> member show
This operation is only available on the active control module.