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November 15th, 2008 17:00

Dell AX4-5F DualSP access problem to Navishare Express web gui

Dear colleagues,

We start setup procedure on brand new Dell AX4-5 DualSP fiber storage. It is connected to 2x Linux servers. We following the instructions and run naviinittool. We set storage name, ip address and we created admin user on both storage processors . After reboot we tried to access Navishere Express by web and we are getting error message:

Navisphere Express
The storage system cannot be managed for the following reason(s):
The Shared Storage Control Enabler is not installed on the storage system.

We check with the CLI what modules and software is running on the system:

/opt/Navisphere/bin/naviseccli -User XXXXXX -Password XXXXXXX -Scope 0 -Address X.X.X.X ndu -list
Name of the software package: -SnapshotManagement
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO

Name of the software package: -NavisphereExpress
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO

Name of the software package: -SharedStorageControl
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO

Name of the software package: FLARE-Operating-Environment
Revision of the software package: 02.23.050.5.703
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO

Name of the software package: -DualSP
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO

Name of the software package: -ExpansionTier
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO

Can you give me hint what is the problem and why we can't configure the storage?

Best regards,
Mariyan

156 Posts

November 17th, 2008 06:00

I recommend contacting Dell tech support to resolove this quicker. 

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