admsnap error

Hi,

I have a customer that is trying to do snapshots on a CX500.  They are receiving the following errors when they initiate an admsnap command:

C:\>admsnap flush -o q:

Error looking up object "Q:".

Error:  0x3E16000D (The object name specified was invalid or incorrectly formatted)

 

C:\>admsnap deactivate -s Q_Bk_Mon

No devices were found that could deactivate this session.

 

 

These are the mount and unmount commands which they are using:

 

@echo off

cls

admsnap flush -o q:

admsnap deactivate -s Q_Bk_Mon

admsnap flush -o r:

admsnap deactivate -s R_Bk_Mon

admsnap flush -o w:

admsnap deactivate -s W_Bk_Mon

admsnap flush -o s:

admsnap deactivate -s S_Bk_Mon

admsnap flush -o p:

admsnap deactivate -s P_Bk_Mon

admsnap flush -o y:

admsnap deactivate -s Y_Bk_Mon

admsnap flush -o z:

admsnap deactivate -s Z_Bk_Mon

pause

 

@echo off

cls

admsnap activate -s Q_Bk_Mon -d Q:

admsnap activate -s R_Bk_Mon -d R:

admsnap activate -s W_Bk_Mon -d W:

admsnap activate -s S_Bk_Mon -d S:

admsnap activate -s P_Bk_Mon -d P:

admsnap activate -s Y_Bk_Mon -d Y:

admsnap activate -s Z_Bk_Mon -d Z:

pause

Any ideas what may be causing the problem?

Thanks,

Dan