Unsolved
1 Rookie
•
45 Posts
0
16
September 11th, 2025 17:14
Linux drm client cannot connect to drmservice
Theis running fine. I read the /var/dell/drm/log log files and the service is active checking for updates and downloading files.
The service is installed in /opt/dell/dellrepositorymanager/
ls -l /opt/dell/dellrepositorymanager/
total 2564
drwxr-xr-x. 2 drmuser root 4096 Sep 10 16:18 config
-rwxr-xr-x. 1 drmuser root 302 Sep 10 22:26 Configuration.xml
drwxr-xr-x. 4 drmuser root 4096 Sep 10 16:19 '_Dell Repository Manager_installation'
-rwxr-xr-x. 1 drmuser root 305 Sep 10 18:53 drm.Desktop
-rwxr-xr-x. 1 drmuser root 2238 Jun 12 09:35 drm.ico
-rwxr-xr-x. 1 drmuser root 619265 Jun 12 09:48 DRMPresentation.jar
-rwxr-xr-x. 1 drmuser root 3796 Jun 12 09:48 DRMServiceInstall.sh
-rwxr-xr-x. 1 drmuser root 1918227 Jun 12 09:48 DRMService.jar
-rwxr-xr-x. 1 drmuser root 1908 Jun 12 09:35 drmservice.legacy
-rwxr-xr-x. 1 drmuser root 1235 Jun 12 09:48 DRM_Service.sh
-rwxr-xr-x. 1 drmuser root 1152 Sep 10 16:19 DRMServiceUnInstall.sh
-rwxr-xr-x. 1 drmuser root 785 Jun 12 09:48 drm.sh
-rwxr-xr-x. 1 drmuser root 4286 Jun 12 09:35 favicon.ico
drwxr-xr-x. 9 drmuser root 4096 Sep 10 16:18 jre_21
drwxr-xr-x. 2 drmuser root 4096 Sep 10 16:18 lib
drwxr-xr-x. 51 drmuser root 4096 Sep 10 16:18 Licenses
-rwxr-xr-x. 1 drmuser root 523 Sep 10 16:19 logging.properties
-rwxr-xr-x. 1 drmuser root 8064 Jun 12 09:35 README.TXT
drwxr-xr-x. 2 drmuser root 4096 Sep 10 16:18 tools
drwxr-xr-x. 10 drmuser root 4096 Sep 10 16:18 web
But the client cannot connect
> drm -li=rep --verbose
java.net.ConnectException: Connection refused
Service is not running. Start the DRM service and try again. Launch DRM after sometime if you have installed DRM or restarted the system.
The service is listening on the default port and is reachable
ss -ant | grep 8090
LISTEN 0 100 [::ffff:127.0.0.1]:8090 *:*
nc -zvw 1 127.0.0.1 8090
Ncat: Version 7.92 ( https://nmap.org/ncat )
Ncat: Connected to 127.0.0.1:8090.
Ncat: 0 bytes sent, 0 bytes received in 0.01 seconds.
No error on the service status
systemctl status drmservice.service
● drmservice.service - Dell Repository Manager Service
Loaded: loaded (/etc/systemd/system/drmservice.service; enabled; vendor preset: disabled)
Active: active (running) since Wed 2025-09-10 22:26:43 UTC; 18h ago
Main PID: 200325 (java)
Tasks: 45 (limit: 100317)
Memory: 530.0M
CGroup: /system.slice/drmservice.service
└─200325 /opt/dell/dellrepositorymanager/jre_21/bin/java -Xms256M -Xmx500M -XX:MetaspaceSize=100M -Djava.security.egd=file:/dev/./urandom -cp /opt/dell/dellrepositorymanager:/opt/dell/dellrepositorymanager/lib/* -jar /opt/dell/dellre>
Sep 10 22:26:43 redacted systemd[1]: Started Dell Repository Manager Service.
Sep 10 22:26:44 redacted DRM_Service.sh[200325]: /opt/dell/dellrepositorymanager /
DRM Version is 3.4.9
OS is Rocky Linux 8.10
Server is headless ( no desktop GUI available).
I believe the issue is 100% the client. It might not be using the right IP address or port, but "drm -h" and "man drm" do not produce any documentation, so I don't know if there is a way to specify connection information on the command line.
Any help would be appreciated.
No Events found!
DELL-Joey C
Moderator
•
3.9K Posts
0
September 12th, 2025 07:48
Hi,
Can you try doing an output of these:
# ps aux | grep dell
# cat /etc/systemd/system/drmservice.service
# cat /opt/dell/dellrepositorymanager/DRM_Service.sh
# cat /var/dell/drm/log/out.log
# cat /var/dell/drm/log/error.log
I think there is an issue with the JRE, or with the IP 127.0.0.1. Did you run drm -li=rep on the client or the server? Have you tried uninstalling and reinstalling DRM?
john.gooch
1 Rookie
•
45 Posts
0
September 12th, 2025 20:58
I ran drm -li=repo on the server, while in the /opt/dell/dellrepositorymanager directory.
I haven't tried uninstalling and re-installed DRM. I can try that.
Output of diagnostic commands are below
---
john.gooch
1 Rookie
•
45 Posts
0
September 12th, 2025 21:39
I tried to follow the user manual instructions to uninstall DRM before re-installing, but the 'Change Dell Repository Manager Installation.sh' file in the guide
doesn't exist. Typo maybe?
---
ls -lah
total 22M
drwxr-xr-x. 4 drmuser root 4.0K Sep 10 16:19 .
drwxr-xr-x. 9 drmuser root 4.0K Sep 10 22:26 ..
-rwxr-xr-x. 1 drmuser root 86K Sep 10 16:18 'Change Dell Repository Manager Installation'
-rwxr-xr-x. 1 drmuser root 4.7K Sep 10 16:18 'Change Dell Repository Manager Installation.lax'
-rwxr-xr-x. 1 drmuser root 221K Sep 10 16:18 .com.zerog.registry.xml
-rwxr-xr-x. 1 drmuser root 1.1M Sep 10 16:18 InstallScript.iap_xml
-rwxr-xr-x. 1 drmuser root 5.8K Sep 10 16:19 installvariables.properties
drwxr-xr-x. 2 drmuser root 4.0K Sep 10 16:18 InstData
drwxr-xr-x. 2 drmuser root 4.0K Sep 10 16:19 Logs
-rwxr-xr-x. 1 drmuser root 20M Sep 10 16:18 uninstaller.jar
> pwd
/opt/dell/dellrepositorymanager/_Dell Repository Manager_installation
john.gooch
1 Rookie
•
45 Posts
0
September 12th, 2025 22:13
I did the install and it failed. It mentioned an installation log but I'm not sure where to look. I'll check the install folder for the install log.
output of the installation process.
---
===============================================================================
Dell Repository Manager Service
-------------------------------
Dell Repository Manager Service Installation Failed. Please check logs for
more information.
PRESS <ENTER> TO ACCEPT THE FOLLOWING (OK):
===============================================================================
Install Complete
----------------
The installation of Dell Repository Manager is complete, but some errors
occurred during the install.
Please see the installation log for details. Press "Done" to quit the
installer.
PRESS <ENTER> TO EXIT THE INSTALLER: