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April 28th, 2015 12:00

DRM: Failed exporting some support files

Recently, all my exports are failing, on 2 different PCs.  I have uninstalled / reinstalled, blown away the contents of my appdata\local\RepositoryManager folders, and started over completely.

Simply trying to export to a local repo fails each time with "Failed exporting some support files".  I see the name of the file it is attempting to download from downloads.dell.com, and I can put that link in my browser and download the file just fine.

I need some wisdom finding out what exactly is failing me...  (logfile attached)

1 Rookie

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4 Posts

April 28th, 2015 14:00

And I failed to attach the logfile... trying again!

April 29th, 2015 09:00

Hi ,

Apologies for the inconvenience caused .

There is an issue with eSupport , which would be resolved very soon .

Regards,

Meena.

87 Posts

April 30th, 2015 05:00

Hi,

The issue has been resolved.

Request you to please try now.

Thanks,

Sashi K

1 Rookie

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4 Posts

April 30th, 2015 11:00

Everything is working again.

Thanks!

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