Unsolved

2 Intern

 • 

66 Posts

69

December 10th, 2025 16:47

Pro Max 18 Plus MB18250, RGB Camera stopped working

Got a bit of an odd one... 

After doing a Dell Command update, 2 things were installed on the 8th - however , afterward - the built in webcam has stopped working. 

The boot diagnostics appear to indicate the device works. 

But the "camera" app crashes. I've deleted the camera in Device Manager. No joy. 

External / USB camera works no problems. 

The updates were : 

Intel PPM Provisioning Package 10.0.2 &

Dell Trusted Device 7.1.10 

I've uninstalled Dell Trusted Device, Dell Optimizer, Dell Pair... 

SFC  , DISM repair... 

No joy. 

Nothing I can see in the event viewer to give me any steer. 

The error on the Camera app is 0xA00F429E <PageOpenFailed> (0x80131505). 

25H2 uninstalled and reinstalled, just in case, but no change. 

Baffled!

2 Intern

 • 

66 Posts

January 26th, 2026 14:12

Luckily for Dell,

A BIOS update brought the camera back to life. 

Community Manager

 • 

1.2K Posts

January 26th, 2026 14:58

Are you referring to BIOS 2.2.2 released on December 17. 2025? What previous BIOS version were you running?

Top