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June 5th, 2026 13:13
Dell Pro Max 18 Plus (MB18250) - Intermittent BSODs
I am looking for feedback from anyone running a Dell Pro Max 18 Plus (MB18250).
Since March, I have experienced intermittent BSODs that became significantly more frequent in May (approximately 20 crashes). The system was completely reimaged in June using our organization's standard Windows image, but the BSODs have continued.
The system is running Windows 11 with current BIOS, firmware, and Dell drivers. Dell hardware diagnostics have completed successfully with no reported issues.
Has anyone else experienced similar stability issues on the MB18250 platform?
Technical Summary
- BSODs include:
- SYSTEM_SERVICE_EXCEPTION (0x3B)
- REGISTRY_FILTER_DRIVER_EXCEPTION (0x135)
- REGISTRY_ERROR (0x51)
- WinDbg analysis frequently showed:
- Access violations (0xC0000005)
- Kernel memory-management routines
- Registry-related operations
- Several dumps referenced CrowdStrike's
csagent.sys, although I am not convinced CrowdStrike is the sole root cause because the failures have occurred under multiple conditions and persisted after removing CrowdStrike . - Crashes have occurred during normal use as well as Windows servicing operations such as DISM.
- No Dell SupportAssist installed.
Any feedback from other MB18250 owners would be appreciated.
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olatin
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June 5th, 2026 14:07
Check and Unnistall
- SupportAssist OS Recovery Tools
-Disable on Windows Services => Dell SupportAssist Remediation and unnistall
Reboot and check.
mmirabito_57512a
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3 Posts
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June 5th, 2026 14:25
Hi @olatin thanks for the suggestion my organization does not deploy SupportAssist OS Recovery Tools. They install their own OS image and include only the Dell Command Update for driver and bios updates.
thanks
max