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January 7th, 2026 15:36
Dell Pro Max 16 Plus Laptop just received but with F&F issues
IT have finished remotely setting up my new CAD laptop, namely the Dell Pro Max 16 Plus and now I have it in my possession to install my peripheral drivers I've noticed a few issues with the fit and finish.
The top case which contains the keyboard is bowed upwards in line with the end / insert keys whilst the bottom case is flat. Also noticed a slight crease in the display (OLED) and a bulge in the display top case in-line with the DELL logo, about 2 inches from the D of the logo. As a long term Apple user since the late 90s and many PowerBooks, MacBook Pros later I am used to Apple's F&F. The Pro Max seems very sub-par and wondering if this is typical with these machines or if I have an 'assembly late on a Friday' model?
ejn63
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January 7th, 2026 17:47
If this was a personal purchase, you have 30 days from shipment to request a refund or a repair. It doesn't matter what's typical or not for the model - if you're not happy with it, return or exchange it.
That option doesn't exist for a business/corporate purchase -- if that's what this is and you're not happy, have the purchasing group contact Dell to initiate a repair (or replacement) of the system.