Touchscreen stop working on Dell Pro 14 Premium after lid open, restart or wake up

Touchscreen Not Working Properly on Dell Pro 14 Premium – I2C HID Device Code 10 Error

Hello everyone,

A few days ago, I purchased a Dell Pro 14 Premium laptop and was initially very impressed. However, the excitement quickly faded due to a persistent issue with the touchscreen functionality.

The touchscreen fails to work under the following conditions:

• After powering on the laptop
• Upon reboot
• After waking from sleep mode
• When closing and reopening the lid

In Device Manager, I can see the “I2C HID Device” listed under the Intel(R) Serial IO I2C Host Controller - A851. It shows the following error:

This device cannot start. (Code 10) – A request for the HID descriptor failed.

Interestingly, if I manually disable the I2C HID Device and then re-enable it, the error disappears, and the touchscreen starts working again. However, the issue reoccurs until the next reboot or lid action.

Here’s what I’ve already tried:

• Updated all system, dell and windows  drivers to the latest versions
• Disabled all power-saving options for this device

 Has anyone encountered a similar problem or found a reliable solution?

Thanks in advance for your help!