Unsolved
1 Rookie
•
1 Message
•
2 Points
0
95
October 29th, 2025 20:14
Pro 14 Plus PB14250, Touch screen doesn't work
My touchscreen driver has been deleted and the touch screen on my laptop doesn't work. No matter how I search, I can't find the driver.
No Events found!
DELL-ChrisM2
Community Manager
•
1.4K Posts
•
5.8K Points
0
November 11th, 2025 19:39
Before our users can assist, you need to state the specific Laptop model.
Cannar
1 Rookie
•
1 Message
•
2 Points
0
March 17th, 2026 02:23
I have a DELL PRO 14 plus ultra7 PB14250/32GB RAM/1TB SSD.no backlight keyboard and no touch screen too
l need help
DELL-ChrisM2
Community Manager
•
1.4K Posts
•
5.8K Points
0
April 1st, 2026 18:20
Click the blue "Get Help Now" on the right to start a private live chat session. Share with them the private Service Tag, issues, this thread link, and all of your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.
Start by installing these drivers in this order, retarting after each one =
BIOS
Intel Chipset Device Software
Touch Panel Firmware Update Utility
bernado
1 Rookie
•
4 Posts
•
3 Points
0
April 26th, 2026 20:53
It sounds like the touchscreen driver may not be properly installed or recognized by the system. I’d suggest checking Device Manager under “Human Interface Devices” and using “Scan for hardware changes” or updating drivers via Windows Update. You can also download the latest chipset and touch-related drivers directly from Dell’s support page for your model, as those often restore touchscreen functionality.