Pro 14 Plus PB14250, freezes when using webcam with Teams or Zoom

has anyone tried uninstalling Dell Optimizer?  I noticed this is the only model we use Dell Optimizer with and its also the only system model we have camera issue with.

I haven't installed Dell Optimizer because it has caused BSODs in the past.
Normally, it's an app that you don't need.

we are trying everything nothing works this camera is randomly drops all the time. 
disabling API in Teams also. testing this as its the only model we use that can use this option.

Having tried Intels NPU driver and disabling the NPU in devmgmt.msc the issue persisted. It was then clarified this occurred explicitly in Teams in which we have now turned of "Super Resolution" to some success. We are monitoring but drivers updates aren't resolving. 

Hi,

There's a new driver for the PA14250 that is supposed to fix the webcam issues.

We've had good results so far on our devices, so it's worth trying if you still have the BSOD.

@el.tee​ This has resolved our issue.  Updating the Intel NPU Driver worked for us. https://www.intel.com/content/www/us/en/download/794734/intel-npu-driver-windows.html

If users need a temporary workaround they may want to use "Efficiency Mode" in Zoom. (home>settings>meetings&webinars>Advanced> (Under performance)

I have the newest drivers installed for AI Boost (32.0.100.4239). I updated BIOS to latest version (2.7.4). I'm on Windows 25H2.

Issue persists, even with AI boost disabled.

Only way I found so far is to use an external camera, which is definitely not a solution.

With the latest NPU / BIOS and Video so far it's been working going on 2 weeks.

@alexcxl​ AI Boost 32.0.100.4239 was released in August, there have been 3 newer releases since then , including 32.0.100.4404 released 11/7/2025.  (https://www.intel.com/content/www/us/en/download/794734/intel-npu-driver-windows.html) Windows Update  or Windows Device Manager driver update will not find the latest version 

I've noticed on many of my systems when the camera stops working the 
"Intel control logic" device gets a yellow bang on it in device manager 

I have the same issue with 15 x Dell 16 Pro laptops. Tried everything. The first video call works with no problem, but on the second call the camera becomes unavailable.
All Windows updates are up to date, Dell updates are done, installed drivers directly from Intel’s site, and disabling Intel AI Booster did not help. Dell support told me to reinstall windows 11 and take the laptops out of the domain?? 
HELP!!!

when you Camera drops do you get any conflicts in device manager?

Hi all,

Dell has released a new version of the Intel 2D Imaging/USB IO/Vision Driver on November 18th. If you’re experiencing camera-related issues, please update to the latest driver and check if this resolves the problem.

Download the driver here: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=rh4r2&oscode=w2021&productcode=dell-pro-pb14250-2-in-1-laptop

Compatible System:

• Dell Pro 14 Plus PB14250

Why update?

• Improved stability and compatibility
• Fixed the issue where the camera freezes during Microsoft Teams video calls.

After installing, let us know if the update resolves your issue!

we have 80+ Dell Pro 14 Premium PA14250 having this issue when will this type of driver come out for it?

@DELL-Nat M​ Yes, I tried but the issue is still there.