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October 16th, 2025 23:11
Pro 14 Plus PB14250, freezes when using webcam with Teams or Zoom
Hello,
We have several Dell Pro 14 Plus PB14250 that freeze when camera is turned on during Teams or zoom. They run windows11 and all have latest BIOS and hardware drivers installed including video and camera sensor driver.
Does anyone experience that issue and have a solution. We already tried re-installing all the updates and looking at the article below from Dell but no luck - it is random but several machines have that issue.
https://www.dell.com/support/kbdoc/en-us/000248760/laptop-mipi-camera-may-not-work-under-windows
Thank you.
No Events found!
S Moon
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December 12th, 2025 16:59
Believe Intel finally got it fixed, since I have not been able to reproduce the issue. Please download and test the latest version - 32.0.100.4511.
Driver - Intel NPU Driver - Windows
Release Note - Microsoft Word - NPU_Win_Release_Notes_v32.0.100.4511.docx
Known Issues: Some customers reported under certain network conditions and on specific systems, the camera could temporarily freeze, or the system could become unresponsive. In some cases, normal operations resumed automatically within 60 seconds.
(edited)
DELL-Nat M
Community Manager
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January 16th, 2026 12:24
Hi everyone,
Dell has released new updates for Graphics, NPU, Webcam drivers, and BIOS/firmware across several systems.
If you’re experiencing the camera turning off during calls, please make sure your device is fully updated.
The easiest way to install everything is by using:
After updating, please let us know if this resolves the camera issue for you. Your feedback helps us confirm the fix across different systems.
Thanks for your patience and collaboration!
DELL-Daniel V
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March 20th, 2026 20:00
@cs438455
I'm going to drill down a bit on hardware and software testing here. Depending on the model of a system, there are different ways to test the camera. In particular, some of our configurations use a MIPI camera and others use a traditional RGB one. MIPI cameras are their own can of worms. Typically when there is an issue with a MIPI camera, Windows pushes incorrect or incomplete drivers. However, the Intel drivers must be installed in a specific order which Windows fails to account for. Most of the time it can be resolved with driver reinstalls. This would be in relation to the article the OP posted. The remaining unresolved bits can be potential hardware.
MIPI cameras have been a pain point for me as they often have to lead down to reinstalling Windows to get them back up. The MIPI interface provides more bandwidth and better performance than USB for high-resolution imaging (better quality cameras). Our RGB cameras follow the USB protocol. Due to this, the MIPI camera can not be tested in the preboot onboard diagnostics which is my preferred way to distinguish between a hardware issue and a software issue. The SupportAssist application in Windows does support testing the camera so this would be the best way to test for a hardware failure in the OS.
If you have a configuration that uses an RGB camera, then you can indeed test the camera in the preboot diagnostics. Should the camera fail its dedicated test, then you would be looking at a hardware failure and would get with Support to replace it. Certainly my preferred testing option as its a fast and direct answer due to being outside of the OS.
So unfortunately, it makes testing a MIPI camera a more software endeavor. Dell Support can really only refer to testing with drivers and our SupportAssist app. If our app indicates a hardware failure, then right you'd get with Support for a warranty repair. Should it pass, then additional troubleshooting is needed. If a failure occurs in a specific application but not in another, then we would want to get with the OEM vendor of the application. Though, to your point, if its a high impact issue then Dell may need to engage with the vendor directly for a fix. Yet, some instances are also out of our control and needs a fix from the particular vendor. Such as this article here with camera lag impacting the PB14250. We needed a fix from Microsoft and they were unable to provide one till later.
To circle back to the camera failing, if Teams is the only app with an issue, then we would indeed need to revert to contacting Microsoft if all other options have been completed. If however, the camera is failing in all applications like most scenarios in this thread, then Dell Support should aid in troubleshooting that to completion.
Bryan.Kim
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October 20th, 2025 07:36
I do faced similar issues on Dell Pro 14 Plus on Zoom. In the middle of the meeting, the camera was disconnected by itself. Then it crashed (BSOD) when I tried to turn on the camera manually using the Zoom camera button.
ChrisC-46654
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October 20th, 2025 11:22
Hey, are you seeing any related events in Event Viewer under the System log around the time the freezing happens?
What Windows version are you running on those devices, and did the issue start showing up around the time of the September cumulative update?
Also, is this happening while connected over Wi-Fi (and possibly VPN), or are the devices using Ethernet when it occurs?
DELL-Cares
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October 20th, 2025 12:44
Hello,
We see you are looking for assistance.
If you need our help start a direct message with us and we will be happy to assist you.
Bryan.Kim
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October 21st, 2025 04:26
@DELL-Cares how can I start the a direct message to you? I need your support. Quiet number of PB14250s are facing the Zoom/Camera issue.
nikiluk
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October 21st, 2025 04:42
same issue on my side, Dell is feeding me with the suggestion to reinstall Windows on my computer while the issue seems to be coming from the faulty driver or faulty equipment.
https://www.dell.com/community/en/conversations/dell-pro-laptop-computers/dell-pro-13-premium-pa13250-major-camera-issues/68e03d5d6f463023aa8c3c28
nikiluk
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October 21st, 2025 04:44
I've reinstalled the system several time and removed the camera device drivers, including force deletion but nothing seems to work and the faulty issue repeats again and again
niap a si lleD
2 Intern
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9 Posts
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2 Points
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October 21st, 2025 08:39
1. Uninstall these devices from Device Manager
Intel AVStream Camera
Intel Control Logic
Intel Imaging Signal Processor
Intel Integrated Sensor Solution
Intel Serial IO GPIO Host Controller
Intel Serial IO I2C Host Controller
Intel Serial IO UART Host Controller
2. After uninstalling the device, update the device drivers in this order:
Intel-Serial-IO-Driver
Intel-Integrated-Sensor-Solution-Driver
Intel-2D-Imaging-USB-IO-Vision-Driver-for-Camera
3. Restart your PC
Prince IT
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October 23rd, 2025 08:44
Same problem here, device specs:
Dell Pro 14 Plus PB14250
CPU: Intel(R) Core(TM) Ultra 5 236V
Windows 11 24H2 (with newest updates)
Everything up to date (drivers, bios), teams never worked with camera, than I installed the "Intel 2D Imaging/USB IO/Vision Driver for Camera" driver from 2025.10.21.
I could start teams and it seemed to work, but it stopped to work after a while.
Windows Hello does not work, I open the laptop and it freezes for minutes, I can not log in.
The system freezes completely for some minutes every once in a while. Also without an app accessing the camera.
I can not move the mouse pointer, there is also no reaction when I press a key. It is really frustrating.
Error in Event Viewer everytime the system freezes:
Windows-Kamera-FrameServer
ChrisC-46654
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October 23rd, 2025 11:44
We are seeing some success after disabling the Neural Processing Unit (Intel AI Boost). As soon as I disable it, overall performance feels smoother and I haven't seen any freezing when launching the camera in a Teams call or using Windows Hello yet.
Note that disabling the NPU will also disable the Windows Studio Effects camera drivers, but you'll still have all the standard camera effects in Teams. This shouldn't be an issue in the short term unless you're using apps that rely heavily on the NPU for AI features.
I can confirm I also tried the latest NPU driver direct from Intel to no avail.
It's not the best long-term fix, but it could help in the short term. Please try disabling the NPU (Intel AI Boost) driver in Device Manager
DELL-Nat M
Community Manager
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October 24th, 2025 15:14
Hi everyone,
Please contact Tech Support by clicking on the Get Help Now chat located at the bottom-right corner of this page.
This issue requires individualized assistance, so it’s important that you speak directly with a support agent for troubleshooting and escalation if needed.
Make sure you have your Service Tag ready before starting the chat.
Peter TSbea684
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October 27th, 2025 16:02
@ChrisC-46654 Thanks for the info. We also see some success by disabling the Intel AI Boost driver.
We noticed that there is also a new camera intel 2D imaging sensor driver just released last week so hopefully that will help as well.
ChrisC-46654
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October 28th, 2025 13:15
@Peter TSbea684 unfortunately we haven't had any luck with the new camera intel 2D imaging sensor driver from last week. Let us know how you go with it?