Tower Plus EBT2250, event ID 41 crashes, support is of no help

Question

<Moved out of XPS Desktops and into the Dell Pro Desktops board. DELL-Admin>I bought a Dell Tower Plus EBT2250 in Sep 2025. I have been experiencing intermittent crashes with Event ID 41. No memory dumps created even when I configured those. I have repeatedly updated drivers and kept them current. Crashes happen when I am not working on my desktop most of the time. Dell Diagnostics (from BIOS and Support Assistant) come back normal on all fronts. CPU (Intel(R) Core(TM) Ultra 9 285K (3.70 GHz)) is not overlocked and is running within range. I created 2 tickets to Support and they could not troubleshoot and asking me to pay to figure out where the issue is. It is very frustrating that I am not able to get support for what seems to be happening from almost the start and I am still under the 1-year period of purchase. I have a Dell XPS 8500 that did not have any issues and after almost 12 years of using it, got a new one thinking this will run head ache free but issues and more so the lack of proper support have been frustrating.

Tesla1856 · Answer

That error usually just means that Windows had a improper shut-down.

In the old days, a crash like you are describing was hardware related (because Windows isn't catching-it or recovering). However, I've personally seen bad Nvidia drivers cause it years ago (my brand new Alienware Aurora R6 actually).

Because of this below, I would try uninstalling Support Assist (as Windows-11 doesn't need it to run programs).

https://www.dell.com/community/en/conversations/xps/latest-support-recovery-tool-update-causes-critical-error-event-id-41-on-xps-15-9530/6a03975e9088391f86156a1f

and

https://www.dell.com/community/en/conversations/supportassist-for-pcs/bsod-random-reboots-may-2026-dell-updates-dell-support-assist-probable-cause/6a017bde657052398888e805

If that did not help, I would just clean-install (non OEM) Windows-11.

https://www.dell.com/community/en/conversations/alienware-desktops/area-51-aat2265-9950x3d-rtx-5090-random-freezing/69fb1f1b3783b229754c6ee1

Refrain from loading any drivers or utilities from support.dell.com. If your Intel Core-Ultra9-285 Chipset is very-new maybe those drivers (but that would be about it). Get all your drivers from Windows-Update if possible. If you have a Nvidia video-card, you get those drivers from nvidia.com. All you need it a clean Device-Manager.

amarsesh · Answer

@Tesla1856​ I uninstalled the Dell SupportAssist Remediation application as recommended. Will keep an eye on the system over the next few days. Mine is not as bad as what the one in https://www.dell.com/community/en/conversations/supportassist-for-pcs/bsod-random-reboots-may-2026-dell-updates-dell-support-assist-probable-cause/6a017bde657052398888e805 had but does happen every few days at rand om times with no pattern. I ran the 'windows memory diagnostic' tool and that came back fine. I keep running tools to see where the issue might be with any of the hardware. May need to find a way to test the power supply too. Thank you for your help. Hope this resolves the issue and that I don't need to go to doing a clean install of Windows 11.

Tesla1856 · Answer

Sounds like a good plan. Some of my favorite diagnostic tools: MemTest86.comHWiNFO OCCT (has Power Supply Test)

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Tower Plus EBT2250, event ID 41 crashes, support is of no help

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