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1 Rookie

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2 Posts

96

May 14th, 2025 19:02

Tower Plus EBT2250 crashes, new

Twice in the month since this computer arrived from Dell, it has suddenly gone to a totally black screen, then rebooted.

When it has done this I have not touched the keyboard or mouse for several minutes prior, then suddenly the screen goes black.

Anyone else seen this?

Any suggestions?

10 Elder

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28.6K Posts

May 14th, 2025 20:57

What is the timeout set for (look under power management)?

Is the system still running Windows updates?  Those do come with reboots.

(edited)

1 Rookie

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2 Posts

May 14th, 2025 21:44

Screen turn off after 10 min

Sleep after 10 min

Get latest Windows updates ASAP: OFF

Notify me when a restart is required to finish updating : Was OFF, I turned it ON.

Update history shows some update activity that MIGHT have been the cause of at least one of the reboots.

MANY thanks for your suggestions. I'll keep an eye out.

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