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March 24th, 2026 14:42
Question for EBT2250 owners.
Our EBT2250 is exhibiting strange Windows 11 problems?
On occasion, my wife has programs that will not run, or icons that do not open. I can't see why? So I'd reboot her PC and it all worked?
Yesterday, she went to back-up her iPad via iTunes.
Connected the USB cable to the top type-A USB slots in the front. Heard a low 'ding'. iTunes did not see the iPad. No 'trust this device' popped up on the iPad? Looked in Windows File Manager and no new drive letters? Disconnected the USB cable from the PC.
Rebooted the PC, and then put back in the USB cable. Heard a loud DING and opened up iTunes and it saw the iPad and backed up successfully.
So I'm curious if other users have seen similar?
I've scoured the Start-ups and all seem legitimate, and almost all are ones that run on my XPS8940?
With respect to the USB port, on another one there is an External Drive. It was operational and could be seen in Windows File Explorer. Swapping that port for the iPad made no difference? Only a re-boot corrected the problem?
I did check AUTOPLAY and the iPad was to open the file system, but that never happened, even after the re-boot.
That same iPad with the same cable (I did try another cable on her PC), on my XPS8940 running the same Windows Version when I connected it opened the iPad's file system and iTunes saw the iPad (yes, same version from the Windows Store)?
Has anyone else having similar problems?
Does anyone else have iPad/iTunes work OK?
At one time there was in AutoPlay and option to have the iPad open iTunes... that is no longer available it seems? We both are running Win11 25H2, OS Build 26200.8037, if that matters? So the iPad is set to OPEN FILES in Windows Explorer.
Neither PC does that?
Comments on how to determine 'what' the problem is on the EBT2250? Event Viewer doesn't seem to have an problems?
I ran PERFMON /REPORT even and didn't see anything unusual?
DELL-Daniel V
Community Manager
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219 Posts
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March 24th, 2026 15:56
Might be worth reinstalling the I/O chipset driver for the ipad connection issues. If still unresolved, I'd probably do a USB Root Hub Refresh:
Have you tried out a DISM or SFC scan as well for the applications not launching?
ispalten
4 Operator
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March 24th, 2026 21:28
Well, I don't understand why a Reboot 'fixes' it?
To me, it indicates the basic system and services are OK?
I did NOT run SFC /SCANNOW, but just did it:
2026-03-24 17:11:07, Info DEPLOY [Pnp] Corrupt file: C:\Windows\System32\drivers\BthA2dp.sys
2026-03-24 17:11:07, Info DEPLOY [Pnp] Repaired file: C:\Windows\System32\drivers\BthA2dp.sys
2026-03-24 17:11:07, Info DEPLOY [Pnp] Corrupt file: C:\Windows\System32\drivers\BthHfEnum.sys
2026-03-24 17:11:07, Info DEPLOY [Pnp] Repaired file: C:\Windows\System32\drivers\BthHfEnum.sys
2026-03-24 17:11:07, Info DEPLOY [Pnp] Corrupt file: C:\Windows\System32\drivers\bthmodem.sys
2026-03-24 17:11:07, Info DEPLOY [Pnp] Repaired file: C:\Windows\System32\drivers\bthmodem.sys
I also ran DISM
PS C:\Users\lspal> DISM /Online /Cleanup-Image /CheckHealth
Deployment Image Servicing and Management tool
Version: 10.0.26100.5074
Image Version: 10.0.26200.8039
The component store is repairable.
The operation completed successfully.
So all is good it appears?
As for BlueTooth, Intel Driver & Support Site shows this:
Those are ALL BlueTooth files. Suspect that these might be installed by Intel for the BE200 M.2 adapter?
As long as this EBT2250 is under the 1 year Warranty, I am reluctant to install these drivers and Dell Support is really behind on these. I have the same M.2 adapter and I've installed them without problem.
In any event, just re-booting solves the problem.
I am inclined to think it is some program/process or even a 'manual' Service being turned on is the culprit. Just don't know how to find it?
There are '2' odd USB devices on the PC, a Desk Lamp that Device manager doesn't like and an OLD HD C510 Webcam, but BOTH work fine?
Baffled, but wondering if other have a similar problem? Again, a REBOOT fixes everything, but I don't know for how long?
ispalten
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March 24th, 2026 21:41
@DELL-Daniel V
By the way, I ran the Reliability Monitor hunting for issues and see this:
The Dell Remediation Agent problem led me to this:
https://www.controlupcommunity.com/findings/dell-supportassist-framework-component-dell-remediation-agent-exe-v3-3-36-0-crashes-linked-to-kernelbase-dll/
It appears to be the same issue?
The above started on 3/13 on this PC? Ones before that were Dell Diagnostics and Dell TechHub.
All these might be a spin off from Dell Support Assist? The 'informational' are the same each day, the same list of programs being Successfully Reconfigured... waste of boot time resources... never been fixed either.
redxps630
9 Legend
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15.5K Posts
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March 25th, 2026 22:13
Computer operation is not a mathematical equation that is consistent each time. Apple product running on Windows pc is often inferior to native Apple environment.
(edited)
ispalten
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March 26th, 2026 14:27
@redxps630
I also wonder if the 'break' MS created for some using a Windows Account login is involved, although a reboot shouldn't have cleared it. Her PC is using a PIN to logon, mine is carried over where I used NETPLWIZ to by-pass the P/W?
Odd though that it works FINE on my PC, not hers?