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January 20th, 2016 08:00
Wrong expiration dates in warranty report send from OME
HI
We use OME 2.0.1 and receive daily warranty reports but a lot of expiration dates are wrong.
In Expiration date column I see "Next business Day" support expiration day but i additionally have 4h pro support for our devices with the later date of expiry.
On The OME web site in "Warranty Information" report i have the same wrong dates of support expiration.
Sorry - dates in reports are ok only for NBD support but no for 4h pro support which expires later.
Is there any resolution to change this? I want to see I would like to see the most distant date of expiry support. It doesn't matter what kind/level of support it is.
Thanks
Jarek Kowalski
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DELL-Pupul M
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January 24th, 2016 01:00
Hi Jarek,
There were enhancements made in OME v2.1 such that the warranty report looks proper and these issues were handled as a part of it. If you upgrade to OME v2.1, you should not see these problems again.
While upgrading make sure to keep the db backup before performing upgrade.