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April 7th, 2020 22:00
Update the service now incident details back to OME Alert section using API.
We are integrating OME tool with service now and we have requirement for update the incident details back to OME alert section using API.
i did not find any API for that in OME API guide document.
Could you please let us know is there any way to update incident details back to OME.
Thanks.
Venu
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DELL-Chris H
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9.4K Posts
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April 8th, 2020 13:00
Panduvenu,
Let me research and look into the issue for you. Be back with you shortly.
Panduvenu
4 Posts
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April 9th, 2020 02:00
Thanks Chris
Panduvenu
4 Posts
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April 10th, 2020 02:00
We are integrating OME tool with service now and we have requirement for update the incident details back to OME alert section using API.
i did not find any API for that in OME API guide document.
Could you please let us know is there any way to update incident details back to OME.
Thanks.
DELL-Chris H
Moderator
•
9.4K Posts
0
April 10th, 2020 07:00
Sorry for the delay, but after researching this I don't think it will work. The reason being is that all of the Alerts OM Ent puts into its own Alerts API are SNMP traps, and Alerts API only supports GET actions, so you would only be able to read from it not write to it. As far as I know the ServiceNow stuff isn't going to have an MIB to import into OM Ent, in order for you to forward SNMP traps back.