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1593
July 25th, 2018 05:00
Results: Unable to fetch selected device(s) information
When trying to deploy System Updates, I will sometimes get the following error:
"Results: Unable to fetch selected device(s) information from database. Please retry the task after some time."
Sometimes trying again the next day is successful. What is causing this error?
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DELL-Chris H
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July 25th, 2018 11:00
Agiuoco,
Would you clarify a few things for me?
What server are you seeing the issue with?
What OS is installed?
What specific update package are you using, and where are you running it from?
Let me know and we can move forward.
agiuoco
4 Posts
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July 25th, 2018 13:00
Hi Chris,
I have seen this on 4 different servers. I am trying to update the BIOS by creating a System Update Task. 2 of the servers were installing the BIOS update through OMSA. The other 2 were installing the update through the iDRAC.
All of the servers are running Windows 2012 R2. The server models are M610, R520, and M630.
AG
DELL-Chris H
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July 27th, 2018 13:00
Are these systems considerably behind in there current update versions?
agiuoco
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July 30th, 2018 08:00
Hi Chris,
It varies. Some of the servers were major versions behind on the BIOS update. Going from 1.2.6 to 2.7.1 for example. But others only were minor versions behind. 6.4.0 to 6.5.0 for example.
AG
DELL-Chris H
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August 2nd, 2018 06:00
Are you seeing the same error/issue if you try to update through the Lifecycle Controller with the FTP, or with the ISO?
agiuoco
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August 2nd, 2018 07:00
I was able to update the BIOS by using the EXE on the server (Windows 2012).
I didn't try FTP through LCC.