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markc0007

58 Posts

88384

October 23rd, 2015 08:00

Open Manage Essentials - Reports data missing

Hi All,

New issue, under Reports nothing show, nothing under Processor information, Memory info etc etc

Also nothing shows under Warranty & License either. What is missing here?

Mark

markc0007

58 Posts

October 23rd, 2015 08:00

Also If I use this link it doesn't give me the server info from OME. It can access internet OK.

lt.dell.com/.../lt.aspx;LID=1833144&DGC=AF&DGSeg=SLG&DURL=www.dell.com/.../Index

DELL-Shivendra K

2 Intern

 • 

685 Posts

October 25th, 2015 23:00

Hi, thanks for the query.

Anything evident from UI logs (navigate to Logs -> UI Logs) when you try to open a report? An export of listed exceptions would help in analyzing further,

markc0007

58 Posts

October 26th, 2015 03:00

Please see attached..

Severity Start Time Source Description
General Information 26/10/2015 09:50:06 InventoryReportThreaded Completed in 0.4180239 seconds
General Information 26/10/2015 09:42:44 ScoreBoard OME Running version is 2.1.0.2635 and catalog version is 2.1.0
General Information 26/10/2015 09:42:44 DataCache.ClearDeviceGroupTables() Clearing devices from data cache
General Information 26/10/2015 09:42:44 DataCache.ClearDevices() Clearing devices from data cache
Warning 26/10/2015 09:42:44 DataCache.Recover() Attempting to recover...
Warning 26/10/2015 09:42:44 OMEProxyManager.FailsValidation();() Resetting the fault tolerance count from 1 to 0
Warning 26/10/2015 09:42:43 ProxyManager.FaultTolerate() Fault tolerance on communication exception in progress -> Count: 1
Critical 26/10/2015 09:42:43 FailsValidation The sender is SmartConsole.DataServiceReference.DataServiceClient and the exception is System.ServiceModel.CommunicationObjectAbortedException: [HttpRequestAborted] Arguments: vnet44ha1mon002/.../DataService.svc Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/fwlink;Version=5.1.40728.00&File=System.ServiceModel.dll&Key=HttpRequestAborted ---> System.Net.WebException ---> System.Net.WebException at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa. b__9(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass4. b__0(Object sendState) --- End of inner exception stack trace --- at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result) --- End of inner exception stack trace --- at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.DataServiceClientChannel.EndGetSummaryData(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.SmartConsole.DataServiceReference.IDataService.EndGetSummaryData(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.OnEndGetSummaryData(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result).
Critical 26/10/2015 09:42:43 ComplianceReport.proxy_GetSummaryDataCompleted() System.Reflection.TargetInvocationException: [Async_ExceptionOccurred] Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/fwlink;Version=5.1.40728.00&File=System.dll&Key=Async_ExceptionOccurred ---> System.ServiceModel.CommunicationObjectAbortedException: [HttpRequestAborted] Arguments: vnet44ha1mon002/.../DataService.svc Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/fwlink;Version=5.1.40728.00&File=System.ServiceModel.dll&Key=HttpRequestAborted ---> System.Net.WebException ---> System.Net.WebException at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa. b__9(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass4. b__0(Object sendState) --- End of inner exception stack trace --- at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result) --- End of inner exception stack trace --- at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.DataServiceClientChannel.EndGetSummaryData(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.SmartConsole.DataServiceReference.IDataService.EndGetSummaryData(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.OnEndGetSummaryData(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result) --- End of inner exception stack trace --- at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary() at SmartConsole.DataServiceReference.GetSummaryDataCompletedEventArgs.get_Result() at SmartConsole.Controls.Patch.ComplianceReport.proxy_GetSummaryDataCompleted(Object sender, GetSummaryDataCompletedEventArgs e)
General Information 26/10/2015 09:42:40 App.xaml Starting Updates...
General Information 26/10/2015 09:42:40 App.xaml Console loaded in 14.1641764 seconds
General Information 26/10/2015 09:42:40 CorePluginManager Loading Dell Solutions took 0.0140008 seconds
General Information 26/10/2015 09:42:40 CorePluginManager Loading Tutorials took 0.0100006 seconds
General Information 26/10/2015 09:42:40 CorePluginManager Loading Application Logs took 0.0380021 seconds
General Information 26/10/2015 09:42:40 CorePluginManager Loading UI Logs took 0.0540031 seconds
General Information 26/10/2015 09:42:40 CorePluginManager Loading Settings took 0.018001 seconds
General Information 26/10/2015 09:42:40 CorePluginManager Loading Permissions took 0.0630036 seconds
General Information 26/10/2015 09:42:40 CorePluginManager Loading Managed Systems Reports took 0.1870107 seconds
General Information 26/10/2015 09:42:40 CorePluginManager Loading Deployment took 1.031059 seconds
General Information 26/10/2015 09:42:39 CorePluginManager Loading Configuration took 0.6580377 seconds
General Information 26/10/2015 09:42:38 CorePluginManager Loading Remote Tasks took 0.5900337 seconds
General Information 26/10/2015 09:42:37 CorePluginManager Loading System Update took 0.5090291 seconds
General Information 26/10/2015 09:42:37 CorePluginManager Loading Alerts took 0.1990114 seconds
General Information 26/10/2015 09:42:37 CorePluginManager Loading Discovery and Inventory took 0.7830448 seconds
General Information 26/10/2015 09:42:36 CorePluginManager Loading Device Search took 0.1590091 seconds
General Information 26/10/2015 09:42:36 CorePluginManager Loading Devices took 0.8090463 seconds
General Information 26/10/2015 09:42:35 CorePluginManager Loading Map View took 0.6770387 seconds
General Information 26/10/2015 09:42:34 CorePluginManager Loading Schedule View took 0.2930168 seconds
General Information 26/10/2015 09:42:34 CorePluginManager Loading Dashboard took 0.7190411 seconds
General Information 26/10/2015 09:42:31 DataCache.Load() Data Cache loaded in 4.7462715 seconds.
General Information 26/10/2015 09:42:31 LoadEventsTheaded 6 events took 0.0030002 seconds
General Information 26/10/2015 09:42:31 LoadEvents Event load completed in 0.3360192 seconds
General Information 26/10/2015 09:42:29 DataCache.LoadDiscoveryConfigurationGroupTables() Completed in 0.2870164 seconds
General Information 26/10/2015 09:42:29 DataCache.LoadDiscoveryConfigurations() Completed in 0.281016 seconds
General Information 26/10/2015 09:42:28 DataCache.LoadDeviceGroupTables() Completed in 0.2500143 seconds
General Information 26/10/2015 09:42:28 DataCache.LoadDevices() Completed in 0.2980171 seconds
General Information 26/10/2015 09:42:28 DataCache.LoadDeviceCapabilities() Completed in 0.1460084 seconds
General Information 26/10/2015 09:42:27 App.xaml DataCache load starting...
General Information 26/10/2015 09:42:27 App.xaml Loading user roles complete.
General Information 26/10/2015 09:42:26 App.xaml Loading user roles...
General Information 26/10/2015 09:42:26 App.xaml Splash screen instantiated...
General Information 26/10/2015 09:42:26 App.xaml Culture: en-GB
General Information 26/10/2015 09:42:26 App.xaml Application_Startup: Starting...

DELL-Shivendra K

2 Intern

 • 

685 Posts

October 26th, 2015 05:00

Thanks for the update!

Logs suggest that everything went well while fetching data for the report. I would ask you few more questions:

1. Which section / group of reports is having this issue? (E.g. Server Inventory, Warranty & License, etc.)

2. Are you using any filter which is present on top of every report?

3. Does inventory data show up fine when you click a device in the device tree? (E.g. Processor information table on device page feeds data to Processor information report.)

DELL-Shivendra K

2 Intern

 • 

685 Posts

October 26th, 2015 06:00

Thanks for the update!

You need to navigate to Manage -> Devices. Then select a particular server and observe what all details are displayed on the right side. If the server is properly inventoried, it will show tables for hard drive, FRU, iDRAC, virtual disks, and such (which ever applicable).

markc0007

58 Posts

October 26th, 2015 06:00

Thanks for replying.

1.All reports are showing no information, server overview (just shows Service tag), FRU info, Hard Drive info, Server configuration, iDRAC configuration, Warranty & Licence info do not even show there is a server present.

2. Filter is = ALL Devices

3. If I go to Manage, Discovery and Inventory, go into Inventoried machines I see Device summary fine.

Is this what you mean by device tree?

If not, where is this, sorry still finding my feet with this product.

markc0007

58 Posts

October 26th, 2015 08:00

Hi,

It shows, device summary, data sources, NIC info, firmware info, Power Supply information, software Inventory..

I cant see FRU or virtual hard disks

markc0007

58 Posts

October 26th, 2015 08:00

Does that look OK? 

DELL-Shivendra K

2 Intern

 • 

685 Posts

October 26th, 2015 23:00

Thanks for the update!

I can see that you are trying to discover the servers through their iDRACs (out-of-band). The preferred protocol in this case is WSMAN. Please make sure that you have selected WSMAN while configuring the discovery range and have provided proper credentials.

Hope this helps!

DELL-Pupul M

2 Intern

 • 

1K Posts

October 26th, 2015 23:00

Hi Mark,

Can you confirm if you have used SNMP for discovery of a RAC? The SNMP discovery of RAC does not populate processor information. It gives you the minimal data so you will not be seeing the reports populated.

Also, can you help me with what model of server is it?

markc0007

58 Posts

October 27th, 2015 03:00

Nope, WS-MAN for discovery. 

Model of server is PowerEdge R410

markc0007

58 Posts

October 27th, 2015 03:00

Hi,

Yes I am using WS-MAN. 

Still no joy, I have deleted and re-added too.

markc0007

58 Posts

October 27th, 2015 04:00

UPDATE -

Since either updating the idrac6, Dell OS Drivers Pack, Dell 32 Bit Diagnostics, Life cycle Controller it has started to show me most things apart from Operating System version, FRU info,  Warranty & Licence info.

 

Do you know what may have got this half working? Also How can I populate the missing info detailed above?

Thanks!

markc0007

58 Posts

October 27th, 2015 05:00

Hi, See above recent comment I made, thanks!

markc0007

58 Posts

October 27th, 2015 05:00

HI, Not sure if you saw my comment above?

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