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14079
August 5th, 2015 11:00
OME support assist only working for some devices?
Hello,
We have a bit of an odd issue. We have OME setup for our environment, which has 200 servers (Some of them T610s, MD devices, T620s).
I have installed the SupportAssist Extension and it is working okay. When i go to Support Assist and list the devices it only shows the MD devices and T620s.
I had two servers, each T610s, have a power supply issue. SupportAssist opened a ticket up for one of them.
Any idea where I can find documentation about the SupportAssist OpenManage Extension and why it would only open up a ticket for one of the T610s?
Thank you
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dave_lal
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August 5th, 2015 21:00
Thank you for posting your inquiries regarding SupportAssist for OME.
The documentation for SupportAssist can be found here: SupportAssist for OME Manuals
The Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Support Matrix will describe the supported platforms.
The Quick Start Guide and the User’s Guide both provide valuable information on the functionality of the SupportAssist in general.
With respect to the alerts question, the alerts are filtered using various policies to decide if the alerts qualify for creating a new support case or updating an existing support case. The white paper Dell SupportAssist: Alert Policy will be particularly useful in understanding how the policies are implemented.