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February 28th, 2020 05:00

OME catalog import failed

Hi,

I am using the repository manager for creating the catalog.xml file. While importing the file the task stops at 75% and the application prompts Unhandled exception error "The data cache did not refresh correctly" and gives Reload OME option. After reload, the import catalog task show failed. Please find the below error result, kindly help to resolve the issue.

"Import Dell EMC Version Control Catalog for System Update from C:\updateOME\21-02-2020\3_1.01_Catalog.xml failed.Exception message: Error: 50000, Procedure: usp_ErrorLog_Insert, Message: Error: 515, Procedure: usp_Package_Insert, Message: Cannot insert the value NULL into column 'GroupID', table 'OMEssentials.Catalog.Package'; column does not allow nulls. INSERT fails.Checking identity information: current identity value '3192'.DBCC execution completed. If DBCC printed error messages, contact your system administrator.Checking identity information: current identity value '8412'.DBCC execution completed. If DBCC printed error messages, contact your system administrator.Checking identity information: current identity value '13808'.DBCC execution completed. If DBCC printed error messages, contact your system administrator.."

 

Application "Unhandled exception error - details":

System.Exception: The data cache did not refresh correctly.
Method timed out: LoadMibImporterTables(...)
Method timed out: LoadDevices(...)
Method timed out: LoadDeviceCapabilities(...)
Method timed out: LoadDeviceGroupTables(...)
Method timed out: LoadDiscoveryConfigurations(...)
Method timed out: LoadDiscoveryConfigurationGroupTables(...)
Method timed out: LoadLocationRobos(...)
Method timed out: DataCache.Security.Load(waitHandles)
Method timed out: LoadTaskTables(...)
Method timed out: LoadDataSchemas(...)
Method timed out: LoadDeviceImport(...)
Method timed out: LoadCredentials(...)
Method timed out: LoadIdentitySets(...)
Method timed out: LoadComputePools(...)
Method timed out: LoadDeviceBackupProfile(...)
Method timed out: LoadManifestToGroup(...)

at SmartConsole.DataCache.FaultTolerateTimeouts(Dictionary`2 waitHandles)
at SmartConsole.DataCache.Load()
at SmartConsole.DataCache. b__29c()
at SmartConsole.Update.UpdateManager. b__b(Object wcParam)
The data cache did not refresh correctly.
Method timed out: LoadMibImporterTables(...)
Method timed out: LoadDevices(...)
Method timed out: LoadDeviceCapabilities(...)
Method timed out: LoadDeviceGroupTables(...)
Method timed out: LoadDiscoveryConfigurations(...)
Method timed out: LoadDiscoveryConfigurationGroupTables(...)
Method timed out: LoadLocationRobos(...)
Method timed out: DataCache.Security.Load(waitHandles)
Method timed out: LoadTaskTables(...)
Method timed out: LoadDataSchemas(...)
Method timed out: LoadDeviceImport(...)
Method timed out: LoadCredentials(...)
Method timed out: LoadIdentitySets(...)
Method timed out: LoadComputePools(...)
Method timed out: LoadDeviceBackupProfile(...)
Method timed out: LoadManifestToGroup(...)

System.Exception: The data cache did not refresh correctly.
Method timed out: LoadMibImporterTables(...)
Method timed out: LoadDevices(...)
Method timed out: LoadDeviceCapabilities(...)
Method timed out: LoadDeviceGroupTables(...)
Method timed out: LoadDiscoveryConfigurations(...)
Method timed out: LoadDiscoveryConfigurationGroupTables(...)
Method timed out: LoadLocationRobos(...)
Method timed out: DataCache.Security.Load(waitHandles)
Method timed out: LoadTaskTables(...)
Method timed out: LoadDataSchemas(...)
Method timed out: LoadDeviceImport(...)
Method timed out: LoadCredentials(...)
Method timed out: LoadIdentitySets(...)
Method timed out: LoadComputePools(...)
Method timed out: LoadDeviceBackupProfile(...)
Method timed out: LoadManifestToGroup(...)

at SmartConsole.DataCache.FaultTolerateTimeouts(Dictionary`2 waitHandles)
at SmartConsole.DataCache.Load()
at SmartConsole.DataCache. b__29c()
at SmartConsole.Update.UpdateManager. b__b(Object wcParam)

* * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * * * * * * * * * * * * * * * * *
Local Stack Trace:

SmartConsole.ErrorHandler >> Show
Dell.OME.OMEProxyManager >> ShowError
SmartConsole.Update.UpdateManager >> b__b
System.Threading.QueueUserWorkItemCallback >> WaitCallback_Context
System.Threading.ExecutionContext >> Run
System.Threading.QueueUserWorkItemCallback >> System.Threading.IThreadPoolWorkItem.ExecuteWorkItem
System.Threading.ThreadPoolWorkQueue >> Dispatch
System.Threading._ThreadPoolWaitCallback >> PerformWaitCallback

Moderator

 • 

9.4K Posts

February 28th, 2020 11:00

Satheeshvs,

 

There appears to be a patch for OME regarding the error you are seeing, it can be found here. I would suggest running the patch and see if the issue persists or not. 

 

Let me know.

 

 

12 Posts

March 2nd, 2020 00:00

Hi Chris,

I am already running with OpenManage Essentials 2.5.0.1005 version. As checked there are no other patches available in dell site. 

Moderator

 • 

9.4K Posts

March 3rd, 2020 05:00

The patch was for a previous version, so you are correct that there isn't one for 2.5. Would you verify if you had any previous versions of OpenManage installed prior to this version?

12 Posts

March 4th, 2020 03:00

Hi @DELL-Chris H,

We didn't install any other versions before, we had set up the server with OME 2.5 version only. We have updated the catalog file 2 months before, the file was updated properly but the recent file update is giving the issue.

Moderator

 • 

9.4K Posts

March 4th, 2020 05:00

Would you confirm if the server itself is up to date as well, as well as the model system it is installed on? 

12 Posts

March 9th, 2020 23:00

Hi @DELL-Chris H ,

Yes, the server updates are up to date.

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