This post is more than 5 years old
7 Posts
0
33746
March 25th, 2014 17:00
OME - Cannot log in after upgrade to 1.3.
Hi there,
I have upgraded to OME 1.3 from 1.2, and can no longer log in - It just hangs on the splash screen.
Install log + splash screen error is below. Can you see where it went wrong?
2014-03-26 10:19:55 AM
"C:\Program Files\Dell\SysMgt\Essentials\bin\WebInstall\InstallUtil.exe" -DatabaseOptions 32 -i -WebsitePath "C:\Program Files\Dell\SysMgt\Essentials\WWWRoot\Essentials" -WebsitePort "2607"
Program.RunInstall(...)
Website unzip started...
Website un-install started...
UpdateRegistration(True)
Website un-install completed.
OmeDAService.Uninstall()
Process Killed: Dell.ManagementEssentials.Service.DAService
Process Killed: Dell.ManagementEssentials.Service.DAService
Process Killed: Dell.ManagementEssentials.Service.DAService
Service exe file not found: C:\Program Files\Dell\SysMgt\Essentials\Services\DAService\Dell.ManagementEssentials.Service.DAService.exe
OmeHostService.Uninstall()
OmeHostService.Uninstall() - Complete
Removing the CLI DLL file...
Removing the CLI DLL file completed.
Database.Install(...)
Database.UnzipDataScripts()
- C:\Users\terenceadmin\AppData\Local\Temp\OMEssentials 2014-03-26 10.20.04
- DatabaseAdd.sql
- UpgradeOMEssentials, 1.0.0.30.sql
- UpgradeOMEssentials, 1.0.1.1253.sql
- UpgradeOMEssentials, 1.1.0.6063.sql
- UpgradeOMEssentials, 1.2.0.1160.sql
LoadSqlLogin()
Opening a SQL Server connection to validate.
Running a simple TSQL verification.
Server Name: (local)\SQLEXPRESSOME
Database Name: OMEssentials
Script:
SQL Login: Yes
RemoveWindowsGroups(...)
LoadApplicationGuid(...)
Adding the application Guid to the database.
Website unzip complete.
Website install started...
UpdateSiteRedirection()
UpdateSiteRedirection() Complete - Changes Saved
UpdateVirtualDirectories()
UpdateAuthentication()
DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/anonymousAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/basicAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/clientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/digestAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/anonymousAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/basicAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/clientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/digestAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/anonymousAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/basicAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/clientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/digestAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/anonymousAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/basicAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/clientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/digestAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/anonymousAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/basicAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/clientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/digestAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/anonymousAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/basicAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/clientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/digestAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/anonymousAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/basicAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/clientCertificateMappingAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/digestAuthentication)
DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)
UpdateRegistration(False)
Website install completed.
Program.UnzipFile(...)
File: C:\Program Files\Dell\SysMgt\Essentials\bin\WebInstall\Services.zip
OmeDAService.Install()
OmeDAService.Install() - Complete
OmeHostService.Install()
OmeHostService.Install() - Complete
Program.UnzipFile(...)
File: C:\Program Files\Dell\SysMgt\Essentials\bin\WebInstall\Tools.zip
EventLogs.Install()
EventLogs.UninstallLogSources(...)
EventLogs.UninstallLogSources(...) - Complete
EventLogs.UninstallLogSources(...)
EventLogs.UninstallLogSources(...) - Complete
EventLogs.Install() - Complete
2014-03-26 10:20:21 AM
"C:\Program Files\Dell\SysMgt\Essentials\bin\WebInstall\InstallUtil.exe" -i Patches
Program.RunInstall(...)
Database.ApplyPatch()
The database in not compatible with patch version 1.2.0.1160
No database patches were applied.
And here are the errors from the splash screen itself.
| Severity | Start Time | Source | Description |
| Critical | 26/03/2014 10:28:21 AM | DataCache.throwException() | The data cache did not refresh correctly. |
| Warning | 26/03/2014 10:28:21 AM | DataCache.throwException() | Method timed out: DataCache.Security.Load(waitHandles) |
| Warning | 26/03/2014 10:28:21 AM | DataCache.throwException() | Method timed out: LoadLocationRobos(...) |
| Warning | 26/03/2014 10:28:21 AM | DataCache.throwException() | Method timed out: LoadDiscoveryConfigurationGroupTables(...) |
| Warning | 26/03/2014 10:28:21 AM | DataCache.throwException() | Method timed out: LoadDiscoveryConfigurations(...) |
| Warning | 26/03/2014 10:28:21 AM | DataCache.throwException() | Method timed out: LoadTimeZoneTable(...) |
| Warning | 26/03/2014 10:28:21 AM | DataCache.throwException() | Method timed out: LoadEventsThreaded(...) |
| Warning | 26/03/2014 10:27:25 AM | ProxyManager.FaultTolerate() | Fault tolerance on communication exception in progress -> Count: 1 |
| Critical | 26/03/2014 10:27:25 AM | DataCache.LoadCheck() | Exception loading the cache occurred: System.ServiceModel.CommunicationException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.20913.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.20913.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.20913.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa. b__9(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass4. b__0(Object sendState) --- End of inner exception stack trace --- at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result) --- End of inner exception stack trace --- at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.DataServiceClientChannel.EndGetLocationRoboChanges(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.SmartConsole.DataServiceReference.IDataService.EndGetLocationRoboChanges(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.OnEndGetLocationRoboChanges(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result) |
| Critical | 26/03/2014 10:27:25 AM | DataCache.LoadCheck() | Data Cache load error: SmartConsole.DataServiceReference.GetLocationRoboChangesCompletedEventArgs |
| Critical | 26/03/2014 10:27:25 AM | DataCache.LoadDiscoveryConfigurationGroupTables() | [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.20913.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer |
| General Information | 26/03/2014 10:22:20 AM | App.xaml | DataCache load starting... |
| General Information | 26/03/2014 10:22:19 AM | App.xaml | Splash screen instantiated... |
| General Information | 26/03/2014 10:22:19 AM | App.xaml | Application_Startup: Starting... |
DELL-Rob C
3 Apprentice
•
2.8K Posts
0
April 1st, 2014 20:00
Right so if you call into support they can open a ticket and review. The number is 800-945-3355 . If you are in a region outside North America, the support.dell.com website should provide the regional numbers.
Thanks again,
Rob
Dell-PPrabhu
58 Posts
0
March 27th, 2014 12:00
What is your browser? If IE11, do you have compatibility settings turned on?
Or if possible try a different browser/browser version and let us know your experience.
The attached log doesn't provided any key information on why this hangs in your case, and we have not seen this with supported browsers after upgrade from 1.2 to 1.3.
Thanks
PPrabhu
odonoghuet
7 Posts
0
March 27th, 2014 15:00
It affects all browsers on different machines - Chrome, Firefox, IE, etc.
When I run it from Safari on my Mac, it automatically logs me in using my current user account and works perfectly - Except my user account is not an admin account so I can't run in system updates and the like.
If I do it from a PC and put in my admin account details, the issues are as per the logs above.
DELL-Pupul M
2 Intern
•
1K Posts
0
March 27th, 2014 22:00
Hi,
Was your upgrade performed using a local administrator account or a domain administrator account?
Can you check if the omegroups i.e OmeAdministrators, OmePowerUsers and OmeUsers have your administrator account listed under one of these? You can find this information under Server Manager >> Configuration >> Groups.
If not, can you manually add the administrator account to OmeAdministrators group and check.
odonoghuet
7 Posts
0
March 30th, 2014 17:00
It was performed using a domain admin account - Confirmed as being under the OmeAdministrators group.
odonoghuet
7 Posts
0
March 30th, 2014 22:00
Further to previous post - I used the existing database for the previous version when performing the upgrade, and OME provides a warning to this effect when installing v1.3. Is there a way to upgrade the database rather than starting with a new one? (If that's potentially an issue, anyway.)
egilsk
1 Rookie
•
41 Posts
0
April 1st, 2014 01:00
Do you have IE11 installed on the machine where OME 1.3 server is installed?
odonoghuet
7 Posts
0
April 1st, 2014 17:00
No, the server is running IE10. Should I upgrade?
DELL-Rob C
3 Apprentice
•
2.8K Posts
0
April 1st, 2014 19:00
Hi,
I would not upgrade to IE 11 for this issue. I think we were asking since one or two folks had mentioned that using IE 11 they had to put the browser in compatibility mode to work. But I've not seen this myself.
I think we will need a ticket to see if the support guys can take a closer look and help out.
Regards,
Rob
odonoghuet
7 Posts
0
April 1st, 2014 19:00
Tricky one indeed - Do I need to do anything further at this point, or has a ticket already been raised? (I'm new to these forums.)
Selke
19 Posts
0
June 12th, 2014 15:00
Hi, there.
I've been working with tech support for this same issue. I made a discovery today.
Here’s what I’ve done:
Something in IE is messing up IIS on the OME server.
Still working on this with tech support,
- Selke :emotion-2: